Glenn E Thomas Dodge Chrysler Jeep

I purchased Dodge Ram 1500 Big Horn in 2023, it was registered and inspected and everything worked perfectly. One day I was driving in the freeway, and I was going 65mph and it dropped to zero. I had AAA take my vehicle to the closest Dodge Dealership to my home. I ended up in Glenn E Thomas Dodge Service Department. I was informed that there was a Recall and the entire high pressure fuel system and pump needed replacement. The vehicle did not run. They had the truck for over a month. Consequently, the vehicle had metal shavings throughout the fuel system. A year later they are now replacing the pump. But they are not repairing the damage that this recall causes to my vehicle. I contacted Corporate, I contacted the RECALL Department and they all agreed that the high-pressure fuel pump can damage the catalytic converter. The main symptom was that the car had loss of power in the engine which leaves unburned fuel inside the catalytic converter. Prior to this RECALL incident I had no problems with the vehicle. Right after I picked up my car the Check Engine Light was on and I took the truck back. Their mechanic told me that the catalytic converter was damaged. The service light continued to go on and off and dealer did not do anything to fix the problem. Now that the fuel pump parts are in and I explained that the check engine light is still on from when I originally took the vehicle to them, they refused to repair the truck. I spoke to Anthony who is useless, never returns the call zero follow up, and has the nerve to lie about the entire process. I spoke to Corey Wong who again said if Corporate tells me to fix it I will. Well he told Corporate a different story. He told Corporate that the CC was not damaged by the recall. Who damaged it? Prior to the recall my CC was working just fine. It passed the smog test and ran perfectly. How do you look someone dead in the face and LIE to them?? They expect me to believe that I caused the metal shavings to go through the system and damage my vehicle by just driving it. The vehicle was NOT drivable there is no way I could have caused it.This recall damaged my vehicle and neither Dodge or the Dealer wants to take responsibility for not addressing the consequential damage this recall did to my vehicle. Furthermore, they now want me to pay for them looking up the Service Code that has been on and off SINCE they did the repair. This service Department is irresponsible, negligent, and they can care less about the customer. They look you straight in your face pretending they care but they don't. They let you walk out of the service department with a broken vehicle, and they blame the customer for its use. I still don't have my truck. They can keep it! I will start forwarding my monthly bill to them and have them pay for it. Companies like this cause a customer to reach out to social media and perhaps gather other customers they did this too and sue them. What is it going to take for Dealership to improve their service? Do they need to be in the News and be exposed? so the public is aware of their service practices or lack of it.

After looking for days I was able to find exactly what I was looking for at this dealership. Everyone was friendly, professional and well informed of their inventory. I am thrilled to now be driving my new vehicle!

Brad and Greg were fantastic. I ordered a Ram 2500 through Brad. He was very patient and took all the time I needed. Greg went over the truck with me upon delivery and spent an hour answering all of my questions. I would 100% recommend this dealership!!