San Diego Chrysler Dodge Jeep RAM

Do not ever bring your car here for service of any kind. These people are unethical, dishonest, and I wouldn't trust them to change a tire on my bicycle. Once you drop your car off, it is impossible to get a living, breathing person on the phone in the service department. After repeated attempts to call and leaving multiple voicemails, I never received a single call, text, or email with any updates on my vehicle. Once on my way to pick up the vehicle, I received an automated text with recommended services in 2 separate links that did not communicate the same information. Neither gave any explanation for the recommended services or any pricing information whatsoever. I picked up my car because they had an entire day to diagnose a check engine light and did nothing to fix it. After some independent research, it turns out that the item needing replacement is related to a battery recall that this dealership claimed to have fixed months ago. Prior to that appointment, Kathleen Farris told me the fix would entail a software update, then they would fully charge the car, test drive it, and see if a check engine light came on. When I picked up my car, she informed me that all they had done was update the software (after having the vehicle for a full day) and it was up to me to charge it and come back in if the light came on. The light has now come on, they did not communicate that this is related to the battery recall that is a FIRE HAZARD. It is completely unethical that they would only perform half of the required work for a recall repair. It is completely dishonest in the way that Kathleen told me what would be performed vs. what was actually performed and quite frankly dangerous that I was not warned about the FIRE HAZARD if I were to charge my car with this check engine light that's still on.

Do not ever bring your car here for service of any kind. These people are unethical, dishonest, and I wouldn't trust them to change a tire on my bicycle. Once you drop your car off, it is impossible to get a living, breathing person on the phone in the service department. After repeated attempts to call and leaving multiple voicemails, I never received a single call, text, or email with any updates on my vehicle. On my way to pick up the vehicle, I finally received an automated text with recommended services in 2 separate links that did not communicate the same information. Neither gave any explanation for the recommended services or any pricing information whatsoever. I picked up my car because they had an entire day to diagnose a check engine light and did nothing to fix it. After some independent research, it turns out that the item needing replacement is related to a battery recall that this dealership claimed to have fixed months ago. Prior to that appointment, Kathleen Farris told me the fix would entail a software update, then they would fully charge the car, test drive it, and see if a check engine light came on. When I picked up my car, she informed me that all they had done was update the software (after having the vehicle for a full day) and it was up to me to charge it and come back in if the light came on. The light has now come on, they did not communicate that this is related to the battery recall that is a FIRE HAZARD. It is completely unethical that they would only perform half of the required work for a recall repair. It is completely dishonest in the way that Kathleen told me what would be performed vs. what was actually performed and quite frankly dangerous that I was not warned about the FIRE HAZARD if I were to charge my car with this check engine light that's still on.

It's been months and no one even reached out from this dealership about their poor service. It's such a shame how much people don't care anymore. I don't have any ill feelings anymore about the horrible deal SDCDJR put me in. I actually wish them all well. I simply ask they don't screw anyone else over. The pride and egos there is sad. A bunch of people who fight for sales then live and sleep well knowing they are corrupt. I would much rather walk to work than to ever sit in another Jeep. Anyone buying a new Jeep, please go to the number of Jeep dealerships in town who are great. Do me a favor and just check around before SDCDJR.