Cerritos Dodge Chrysler Jeep RAM

Service Review – Dodge of Cerritos (10/22/25) I brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — particularly with my service advisor, Crissy. The visit began when the OBD2 scanner indicated that my thermostat needed replacement. Crissy initially asked, “Your check engine light isn’t on, is it?” — but it was on, and she had missed it during her initial inspection. To her credit, she did take the time to explain what the thermostat does, which I appreciated. The main issue, however, was the lack of communication. I was told I’d receive updates throughout the day, but after leaving the dealership around 10:00 a.m., I didn’t hear anything for hours. I called Crissy’s desk phone at 1:56 p.m., 2:53 p.m., and 2:55 p.m., leaving voicemails that went unanswered. I finally reached her on her mobile phone at 2:56 p.m., when she told me she was on her lunch break but would check on the diagnostic results. She later texted me photos and a video of the findings at 3:11 p.m. After reviewing the estimate, I texted her at 3:28 p.m. to decline the recommended repairs and said I would be picking up my car within the hour. Crissy acknowledged the message and mentioned she wouldn’t be back until 4:30 p.m. — which was confusing, given that she had just answered my call earlier while on her “lunch” break that seemed to last about 90 minutes. When I arrived at the service department at 4:30 p.m., I waited at her cubicle for nearly 30 minutes. I texted her to let her know I had arrived and asked if another advisor could assist me. She replied, “No, he’s putting it together, be there in 10 minutes — had to drop my baby off, coming to close you out. Sorry, I was not expecting you today.” At 4:43 p.m., she texted again, “parking in back,” but it still took her about 10 more minutes to arrive. Another advisor eventually stepped in and kindly called her on my behalf. At checkout, I was charged for both an oil change and a diagnostic check — even though Crissy had previously told me via text that I would only be charged for the oil change after declining the repair services. By that point, I was so frustrated I simply paid to leave. To make matters worse, it took additional time to locate my keys, and then more time to move the car blocking mine. During this delay, Crissy attempted to make small talk, asking about my job and schedule. When I mentioned I was a nurse who works three 12-hour shifts, she responded that I was “lucky” since she works 12 hours every day — a comment that felt tone-deaf given the situation. Overall, my patience was tested throughout the entire experience. The lack of professionalism, poor communication, and failure to provide timely service were extremely disappointing. I expected far better from a dealership that should uphold a higher standard of customer care. I will not be returning and strongly advised others to look elsewhere if they value timely, honest, and reliable service. Amanda

Amazing smooth process from start to beginning was able to leave with the vehicle I wanted and at a great deal !

Dealer is just as usual like any dealership. Lots of salesmen. Finance guy is not truthful