Frank Fletcher Chrysler Jeep Dodge RAM

Only gave one star cause I had to. We were at Fletcher last year. We picked out a used truck. Red and gold. Beautiful. Just what we wanted. They had us park it in the sold parking spot. Gave us our monthly payment. The next thing I know another salesman jumped in the truck and took it to another lot to a guy he knew. They sold the truck out from underneath us. Now we're in a truck we didn't want. V6 and 2 wheel drive. I want to talk to Frank Fletcher please.

Took my daughters 2018 Jeep renegade in for oil change service. The Next day we had oil all over the driveway. Took vehicle back next day and told them this. Waited 4 hours while they took others ahead of me back for service. Finally went up front and had to be rude for assistance. Said they might get to it if they can. If you service a vehicle that was purchased from you and it was brought in for service and it comes back the next day with an issue from the service it should be a priority to make it right. Will never return even though I have purchased 3 new cars from them. Wrote email and reported all this and never heard back. Very poor customer service. If you could give one star that’s what it would be.

Bought 2 new cars here in 4 years. Pandemic influenced the second. It will be the last. Service department is a very bad joke. Managers word is worthless. They stand behind nothing. Be prepared for the ridiculous closing/finance dog and pony show.