1060 Heber Springs Rd S
Heber Springs, AR 72543

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Sales: 501-362-5831

Used Cars: 501-362-5831

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:30pm
Tue 8:00am – 6:30pm
Wed 8:00am – 6:30pm
Thu 8:00am – 6:30pm
Fri 8:00am – 6:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Red River Dodge Chrysler Jeep RAM

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Red River should not be allowed to wear the Jeep logo.

Reviewed by jejohnsoncpaDecember 16, 2023

Red River should not be allowed to wear the Jeep logo. This has to be the worst dealership when it comes to Service. I have only had two service interaction with this dealership, and they were the worst ever. First, service appointment was to fix a Jeep recall. Received a letter for a tailgate latch replacement and called the dealership to schedule an appointment. They stated they knew about the recall and to bring it in and they would replace it. So, I scheduled the appointment and took it to the dealership. After waiting at least 2 hours I was told my Jeep was ready. But to my surprise they handed my keys to me and said, "We will have to reschedule you to replace the part." WHAT?????? That's what the appointment was for. Their answer, "SORRY." 2nd interaction was my auxiliary battery was bad. So made a second appointment with RED RIVER. It took them 6 hours to replace my battery. Are you kidding me? Per dealership: 3 hours to test battery. 2 hours to go to auto parts store to buy a new battery. 1 hour for techs lunch break. Really!!!!!!! Their answer was, "sometimes these things happen." But next time we can come get your Jeep for you. Why would I let myself experience this terrible service for a third time? Red River should not be able to represent the Jeep logo or any other car company. They have no accountability for bad service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The dealer did get in contact with me an ask was I

Reviewed by robbie_coleman 1773December 15, 2023

The dealer did get in contact with me an ask was I interest in the 96 corvette I said yes I had a 08 dodge ram 4 door 4 wheel drive sport as a down payment. He ask for the vin number an said I call u back. An never did I have good credit he never ask. For my information

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

10/10 Don't Recommend

Reviewed by LD from Rose Bud, Arkansas April 11, 2022

Worst customer service in Arkansas. Please save yourself and go anywhere else. Wasted two whole days trying to get financed. Received a text the next day from their sales rep that they found me what I wanted. Called him back to find out it was in error he found that for a different guy. My parents bought a pre-owned truck from them needed to change a tire and found out it didn't have a jack or tool for removing the locking nut. Doesn't even have the tool to lower the spare! Went to the service department and they refused to make it right. They spent 3 hours trying to replace 4 locking nuts with regular lug nuts only to tell us they don't have any that will fit and nobody in town has them. It would take a week for them to get any in. We told them to just leave them off so if we got a flat we could change it and they tried to keep our locking nuts. We had to make the service tech go back and get them. Went to the Auto Zone in town immediately after and bought the tool to remove them and replacement nuts. Still no way to get the spare down so I hope they don't get a flat on the side of the road.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Red River Dodge Chrysler Jeep RAM

At Red River we enjoy the challenge of meeting and exceeding your highest expectations every time. Our dealership is not just a new Chrysler Dodge Jeep and RAM car dealer or used car dealer but a full service dealership. Our staff is amongst the best around offering experience and expertise that brings people from Tennessee Oklahoma Mississippi Texas Louisiana even as far as Toronto Canada or most recently South Korea back time and time again. We have a large selection of new Chrysler Jeep RAM and Dodge models as well as quality used cars trucks and SUVs.

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