Chapman Dodge Chrysler Jeep Ram of Yuma

I have had multiple interactions with the service center and they have consistently underwhelmed and underdelivered. If they weren't the ONLY Dodge dealer in the area I would never come back. I have taken my vehicle to other dealerships and it is a night and day difference in communication, service, and timeliness. I find that chapman dodge is not only unwilling to go the extra mile, but they fall short of the most basic of expectations.

Worst treatment ever from a dealership and we experienced some insanely inappropriate and shady business practices including ignoring Arizona statute for safety on used vehicles..We live hours from this dealer and started a deal on a used car online and via phone. From the first phone call we were treated with amazing disrespect. We already had financing, so it was just a matter of finding the car. We really liked this one and decided despite the bullying and coercion we experienced (demanding a deposit and sales contract prior to driving or they were selling to another customer). We did a contract on Thursday with my credit union and the sales manager and came to the dealer on Saturday morning. We drove the car and found the tires were over 7 years old, the tire sensors were going off, tires were leaking air, and the sidewalls have chunks missing. I have a toddler and not only is this illegal to sell a car with tires that old, it is a huge risk to her safety. They outright refused to replace the tires, the whole time telling us they had another buyer so to hurry up and sign. We told them they cannot legally sell the car per Arizona statute, which we showed them. We were also looking at a second car deal that day, however because they kept bullying us and refused to make sure the car met safety standards we left. This car was bought new and resold at this dealership and they tried to charge us a second time for the original dealer installed accessories. The tried to lie that we didn't have a contract even with email proof of the document and offer for collateral contract. This was the worst experience I have ever ever had at a dealership and I have owned 70 cars. I personally know people who work for Stellantis corporate and my partner knows the Chapman family. This is an embarrassment to them and they should be VERY concerned that their sales team is trying to pass off unsafe vehicles to customers, especially with children.

No one knows how to dial a phone. Ordered the parts. Was supposed to be in Dec. 26th. Showed up for appointment. Was told we didn't have one. Waited an hour and a half to be told all the parts weren't in. Was waiting on one spring. Said would be in by Dec 30th. Called them because they call us. Was told it was still in transit. Talked to the manager Ken. He did call back. They lost the spring. Jan.2 I again had to call them. I got Oh your Spring came in. Parts couldn't transfer to service. Called Shelley to make appointment. Let her know it has to be by January 5. Made an appointment for Jan 3. At 7 AM. I was told she was busy and didn't have time to talk to me other than making appointment. Left a message for Ken no reply. Did get a call to confirm appt. No guarantee when they will start on it. Hopefully tomorrow will not be a nightmare. A big nightmare. Love our Jeep but will probably buy a Bronco.