Planet Chrysler Dodge Jeep Ram FIAT (Sold)

Best experience buying a car! Richard made me an awesome deal and helped me with all my parts needs as well understanding the features fully!

They had a car listed on their website for about 17700. Everything when fine until the paperwork began. They only applied some of the listed discounts from their website and tried to charge me about 1500 for a “northern Arizona package”. When asked about the package,all I was told was that it covered the tint that they put on the car. The man I spoke to clearly had no plans to budge on the insulting charge for tint. He tried to justify the charge by say that “all dealerships do it” as if that flimsy excuse justifies a sleazy business practice. I know dealerships add fake fees to make a bigger profit usually in the form of “documentation fees” and was ok with the 499 they charged for it, but 1500 for a tint job that could be done at a fraction of the cost is ridiculous. Out the door BEFORE tax’s and dmv fees was a bit over 22000 due to the fees and not honoring all of the listed discounts on their website, needless to say, we walked.

I want to explain why I'm rating this dealership a 1 star. I was helped by Zach, who was an amazing salesman. He offered great service and genuinely seems to care about his customers feelings, needs, and wants. HOWEVER, the dealership as a whole is just terrible. The management there does not care about their customers. All they care about is making a sale and nothing else. If someone DOES NOT want to come inside they shouldn't be forced to. If a customer says they aren't looking to buy a car at the moment or realize they can't afford a car right now, they should not be guilt tripped or constantly bothered by the dealership. This kind of attitude makes me, and I'm sure other people, very uncomfortable and quite frankly is a huge turn off. They need to get their act together and realize that they need to work on their customer service, otherwise they will lose customers. I will NEVER be going back to this dealership again and I will be looking elsewhere to buy a car.