Porsche Conshohocken

Brutal experiences here...Almost embarrassingly comical. Post sale service is awful. attention to detail and record keeping is comical! I would stay away and find a strong Porshe dealer with a proven track record of ownership.

The worst experience ever. I purchased a high end model for over $200K. I had filled out all the paperwork as requested 2 days before I was to take delivery of the vehicle, only to have to redo all the paperwork when I arrived to pick up the vehicle. This took over 2 hours and because it was late on a Friday before a holiday weekend, the paperwork was finally submitted for approval, no approval was given, because corporate went home. This resulted in no car for the long weekend. After the weekend I went back to pick up the car. This time when I arrived, the car was waiting in the parking lot and had been rained on so no sparkling brand new car. At this point I’m asking myself is this really what’s supposed to happen when someone buys a $200K car? But, sadly,this was just the beginning of the worst buying experience ever. Next the salesman hands me the key and asks me to go fill it up with gas and come back and because I just want to leave I oblige. This ridiculous errand to get gas actually ended up as good thing though. While driving to the gas station with the salesman a warning light activated letting us know one of the car’s performance systems was not working. So, the salesman said it will have to go service to be fixed. After waiting for 3 hours, I was told they didn’t know what was wrong with it and won’t be able to make diagnosis until they talk with Porsche in Germany. So, I was given a loaner and told they would call me first thing the next morning with what the problem is and how to fix it. I recorded no call and when I called the next afternoon, nothing had happened. This went on for several days with me always having to follow-up only to be told there’re workjng on it. After a week they finally had a diagnosis and knew how to fix it. However, they needed a part and the part was only available from Germany and it was the only one in the world. This resulted in them telling me that they had no way of knowing how long this fix was going to take. The only saving grace was that I was able to drive the car before the repair was made, but only well within the limits of the cars abilities to perform. As you can likely imagine, driving a performance vehicle in manner that is not perorming as it should got old fast. I continued to follow-up with the salesman and service manager daily never getting any useful information. After several days of this I asked the salesman to provide me with the name and part number for the piece that we were waiting for, but had no idea when it would arrive. The salesman never followed up with and I again had to chase him and the service manager only to still not receive any answers. They would not even tell the what the part was. Finally, I gave up and took the car to another Porsche dealer who was able to diagnose snd fix car in within 3 days. After this experience I feel like there may have been a hidden camera on me the whole time and that this has been a practical joke that’s gonna be on tv. Unfortunately, however, that didn’t happen. It was just Porsche of Conshohocken’s complete lack of customer service, incomepetence in knowing what to do with the car or the customer, and probably how they actually think about their customers, which is they don’t. Did I say the car cost over $200k? Because this experience is horrible even if I was buying a used 1984 Honda accord with over 200k miles.

Todd Smith and Bob Palidora were unceasingly conscientious and vigilant in working to get us a 2022 cayenne turbo SE, a car that is extremely rare and difficult to obtain in the current market environment. I could write a short essay on all of the obstacles that had to be overcome in order for them to get this car to us, which involved prepping it and getting it to us from Philadelphia to San Francisco. Suffice it to say, they showed patience, good humor, and steady focus overcoming numerous obstacles that occurred in the process, none of which were their fault. I give them and this dealership the highest possible recommendation.