Jack Daniels Porsche

Worst car dealer experience I have ever had. Stay away at all cost. Both my wife and I have been driving Porsche cars for the last 10 years. The worst experience I have had at any car dealership was my recent experience at Porsche at Jack Daniels in Upper Saddle River, NJ. It left me absolutely furious. They made a deal with me on a car, played games trying to increase my cost by 35% after the deal was made only for me to figure out that they were playing this game because they actually decided to sell it to someone else. They don’t care about customers and they will lie and do whatever it takes to achieve their goals. This dealership simply cannot be trusted. I received a call from Jack Daniels Porsche with an offer to return my Cayenne SUV twelve months early, reportedly due to lack of inventory. I decided to consider their offer seriously, so reached out to Marc Van Hengst who is a sales guy with whom I worked on my last Panamera lease to get some pricing. They offered me a car that had the features I was looking for that was already in route and would arrive in about a month. I gave them the green light to do the deal. After three days I received a call from the finance manager. He informed me that the monthly price on the car had gone up by 35% over the last three days! Unable to justify an actual answer on why the price had changed so dramatically I decided to bring this matter to the attention of Terrance Taggart, the general manager for the store. This is the list of reasons he gave me to justify the mistake: Sorry the money factor changed. Then followed by: Sorry the sales manager Peter Helou made a mistake when he first calculated the money factor, he was missing a zero. Then followed by: The mistake was all ours but there is nothing I can do to address it. After sitting with Terrance for an hour and him repeatedly trying lie his way out of the situation and “justify” the dramatic increase in cost he could not come up with any rational explanation as to why the monthly lease price went up by 35%. He then proceeded to offer to work out a deal on the car where the price would only go up by 25%. This move was disgusting considering that the car was actually no longer available! I was done with this mess. I asked “Well it sounds like this was all a bait and switch scam and you simply found another customer who was willing to pay more instead of waiting for a car. Is that accurate?” To which I received a vehement “No of course not.“ So out of curiosity I asked if the car was still available. To no surprise of mine, they then admitted that the car was no longer available. I understand that businesses need to make money, but this experience was a joke. It is unacceptable to treat customers like this. Buyer beware, Jack Daniels Porsche of Upper Saddle River does not care about customer loyalty or satisfaction.

THE WORST SERVICE DEPARTMENT EVER!! THEY JUST TAKE ADVANTAGE OF YOU, THEY ARE RUDE, UNPROFESSIONAL AND COMPLETELY TRY TO RIP YOU OFF WHENEVER THEY CAN...JUST SO UNPROFESSIONAL THEY THINK THEY ARE BETTER THEN YOU... TERRIBLE PLACE...AVOID IT AT ALL COSTS.

Do not use this dealership as they take part in bait and switch tactics. You never know if you can trust them. Have seen this practice many times so want to shine a light where it happens.