Jack Daniels Porsche in Saddle River including address, phone, dealer reviews, directions, a map, inventory and more

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335 Route 17 South
Saddle River, NJ 07458

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Sales: 201-982-7535

Used Cars: 201-254-0407

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Jack Daniels Porsche

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

592 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worst service totally Milton was totally incompetent and

Reviewed by HackensackrxSeptember 16, 2022

Worst service totally Milton was totally incompetent and rude. I’ve had multiple bad experiences. Going elsewhere from here on out

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worst car dealer experience I have ever had.

Reviewed by Boris L from Saddle River NJApril 02, 2022

Worst car dealer experience I have ever had. Stay away at all cost. Both my wife and I have been driving Porsche cars for the last 10 years. The worst experience I have had at any car dealership was my recent experience at Porsche at Jack Daniels in Upper Saddle River, NJ. It left me absolutely furious. They made a deal with me on a car, played games trying to increase my cost by 35% after the deal was made only for me to figure out that they were playing this game because they actually decided to sell it to someone else. They don’t care about customers and they will lie and do whatever it takes to achieve their goals. This dealership simply cannot be trusted. I received a call from Jack Daniels Porsche with an offer to return my Cayenne SUV twelve months early, reportedly due to lack of inventory. I decided to consider their offer seriously, so reached out to Marc Van Hengst who is a sales guy with whom I worked on my last Panamera lease to get some pricing. They offered me a car that had the features I was looking for that was already in route and would arrive in about a month. I gave them the green light to do the deal. After three days I received a call from the finance manager. He informed me that the monthly price on the car had gone up by 35% over the last three days! Unable to justify an actual answer on why the price had changed so dramatically I decided to bring this matter to the attention of Terrance Taggart, the general manager for the store. This is the list of reasons he gave me to justify the mistake: Sorry the money factor changed. Then followed by: Sorry the sales manager Peter Helou made a mistake when he first calculated the money factor, he was missing a zero. Then followed by: The mistake was all ours but there is nothing I can do to address it. After sitting with Terrance for an hour and him repeatedly trying lie his way out of the situation and “justify” the dramatic increase in cost he could not come up with any rational explanation as to why the monthly lease price went up by 35%. He then proceeded to offer to work out a deal on the car where the price would only go up by 25%. This move was disgusting considering that the car was actually no longer available! I was done with this mess. I asked “Well it sounds like this was all a bait and switch scam and you simply found another customer who was willing to pay more instead of waiting for a car. Is that accurate?” To which I received a vehement “No of course not.“ So out of curiosity I asked if the car was still available. To no surprise of mine, they then admitted that the car was no longer available. I understand that businesses need to make money, but this experience was a joke. It is unacceptable to treat customers like this. Buyer beware, Jack Daniels Porsche of Upper Saddle River does not care about customer loyalty or satisfaction.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst staff. Service advisor and manager both very rude...

Reviewed by Ps709January 11, 2022

Worst staff. Service advisor and manager both very rude and unprofessional. Avoid at all cost.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Jack Daniels Porsche

***We are looking to buy good clean pre-owned vehicles. Call us today to schedule an appraisal. We want to buy your car!

Jack Daniels is proud to offer a wide selection of competitively priced new and pre-owned vehicles updated daily. Please let us know how we can best serve your automotive needs as our qualified staff is ready to help.

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