Porsche Audi Grand Rapids in Grand Rapids including address, phone, dealer reviews, directions, a map, inventory and more

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6025 28th St SE
Grand Rapids, MI 49546

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Porsche Audi Grand Rapids

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

592 out of 596 people said they would recommend this dealer

1 (out of 5)

Total Failure!

Reviewed by Rich Schnippel in BristolJune 10, 2021

In May of 2021 I called Porsche Audi Grand Rapids (Fox Motors) to inquire about a pre-owned Mercedes Benz they had listed on their website. I asked the sales associate (Margaret) if she could verify that the car was on the lot as I was driving 2-1/2 hours to see it. I didn’t want to make the trip to see this specific vehicle and have it already be sold. She put me on hold and a few minutes later returned and told me it was on the lot and did I want to make an appointment to see the car…I asked if that was necessary and she stated it would make it easier that way and I wouldn’t have to sit around waiting for her and that the car would be pulled around and ready. I told her I would confirm with my wife and call her right back. Five minutes later I called back and told her we could leave right then and be there in 2-1/2 hours, she confirmed that it would be fine and we set the appointment. I arrived at the dealership on time and was greeted at the door by several people including the sales manager. One of the associates went and told Margaret that we were there; she came over and explained she would be a few minutes as she was just finishing up with someone else. I told her we would be milling around the showroom or sitting in the waiting area. Forty-five minutes later she came over to us in the waiting area and asked us to join her at her desk. I was really just eager to get on with seeing the vehicle, but I went along with her plan and we sat at her desk. She explained that the car was still available, BUT it was not at the dealership. She had walked the entire lot and could not find it, she thought maybe the service department loaned it out to someone having service, but that she just wasn’t sure. You can only imagine how disappointed I was to wait 45 mintues, when I was told this wouldn’t be the case with my “appointment” and then be told that the car wasn’t there…the car I called to make certain was there before wasting my time to drive 2-1/2 hours up, wait 45 minutes and then drive 2-1/2 hours back on a Saturday afternoon. She apologized, but I couldn’t help but continue to ask her if she had even bothered to checked to make certain the car was there and pull it around like she said it would be when we arrived…she had no real answer, she just kept apologizing for it. She did offer to have someone drive it our home for us to see, but at this point, I was too disappointed in the poor service to have any desire to purchase a vehicle from the dealership. I felt like she told me whatever she had to do to get me into the dealership, without respecting my time and fuel costs. This just wasn’t the right start to a business relationship and I didn’t want them driving a vehicle to my home that I didn’t even know was the right vehicle for me. The purpose of my visit and the investment in my day was to see the vehicle and make that determination without the added pressure of it sitting in my driveway. I’m really not sure I want to purchase a pre-owned car from a dealership that’s lending them out to service customers in the first place. My wife and I remained calm, but seriously disappointed, I even went so far as to tell Margaret that I was actually angry at the situation and felt that she had shown no respect for my personal time. My wife and I said goodbye and got up and left the dealership. As we walked across the showroom floor the sales manager cheerfully asked us how things went in an upbeat positive manner, assuming everything was just great. I told him I was not happy and was actually very disappointed. He followed me outside and asked what the problem was and I filled him in on the situation. At this point, I honestly believed that he was well aware of what was going on, I believe Margaret likely spoke to him to determine why the car wasn’t anywhere to be seen and that she was probably nervous to come back over and tell us we had just wasted our day visiting their dealership. The sales manager kept

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Offices and repair area were extremely clean.

Reviewed by Priscilla in Grand Raoids MIJune 07, 2021

Paperwork and repairs were completed in a timely fashion. We were addressed personally by our "contact" representative. We appreciate having the vehicle returned to us cleaned.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great Job!

Reviewed by Carl in grand rapidsJune 07, 2021

Fast, friendly service for my Audi Q7. We have been using Audi Grand Rapids for 5 years! Always a great experience.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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