Napleton Cadillac Rockford in Rockford including address, phone, dealer reviews, directions, a map, inventory and more

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505 N Perryville Rd
Rockford, IL 61107

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Sales: 815-209-0085

Used Cars: 815-209-0282

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton Cadillac Rockford

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

852 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible service, don't answer phones or call back

Reviewed by Car salesman (former) from Winnebago, IllinoisMay 20, 2022

Had my car towed in on a Tuesday. Wed. I was told it would be ready by Friday and was a sensor issue. Had another issue investigated, but in 3 days no results. Friday comes, my service writer is off, and also The tech who was working on my car is in training. No one else on staff has a clue about my car, or what was being done. When I have tried to call in today, at least 10 times, the tech is on the phone or talking to a customer and couldn't be reached. He never returned any of my many voice mails. They can't even tell me if I'll need to get a ride home from work although my car was supposed to be ready, and a service driver here to pick me up at work. I have worked for many major dealerships in the area, and any would be ashamed for customer service I have received thus far. Will go to GM Dealer in another city next time. Pitiful!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (815) 398-0505 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

DO NOT TAKE YOUR CAR HERE FOR SERVICE

Reviewed by Reg826 from Rockford, IL November 11, 2021

Horrible service! Do not take your car here if not under warranty. Paid $954, and pulled out of the service department and car broke down on me. Basically told that it's my problem and my bad luck. Nothing done about it. Who does this to a loyal customer who has gone to the dealership for six years.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (815) 398-0505 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Take care!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Once you buy the vehicle all the good customer service is...

Reviewed by BrandinWNovember 09, 2021

Once you buy the vehicle all the good customer service is gone. Don’t expect any future help unless your looking to purchase another new vehicle. The service department is awful. I wouldn’t take them my lawn mower.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would like to discuss your experience in more detail, please give us a call at (815) 398-0505 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Napleton Cadillac Rockford

At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

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