Porsche Burlingame

This review is concerning Porsche Burlingame, but more specifically, the salesman Cesar Caceres. Cesar was one of the most unprofessional salesman I've ever had to deal with. I made an appointment to come up from San Jose to test one of the vehicles, which Cesar was well aware of, only to be told after driving an hour that there are no test drives without agreeing to a sale before hand. At no time was this mentioned before I drove all the way up there and wasted 2 hours of my time. Cesar could have mentioned this in one of the many emails exchanged, but he decided his time was more valuable than mine, and didn't even bother. If I am going to spend $100k+, you better believe I want to try the vehicle out before signing anything. If management reads this, you would do well to find a more respectful employee that understands the value of people's time.

Staff here is rude. I scheduled to fix a recall and when I arrived I was told I will have to keep my car there over the weekend and "I should've scheduled earlier if I wanted it the same day". They also don't have loaners. I rescheduled the appointment, but not one apologized for wasting my time. After this I had to wait to get out from the service and when there was one remaining car in front of me no one would come up to them. When finally someone showed up (I think it was Hector Contreras), I asked him to move the car so I can get out. He gave me the attitude and told me it is not his problem.

We received excellent service from Jonathan and Mariah while buying our new car! No playing games! No last minute surprises! No pressure! Great place! Great service!