2665 W Washington St
West Bend, WI 53095

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Sales: 888-994-3005

Used Cars: 866-906-3281

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow Nissan of West Bend

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

703 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

None of these people “worked “ with us.

Reviewed by SUNSHINE60December 02, 2025

None of these people “worked “ with us. The people that did really did not know much about the vehicle and the finance person was too pushy trying to sell us extended warranties, etc. We paid cash for the vehicle.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Wonderful The easiest car buying experience I've ever

Reviewed by TS.APRILNovember 29, 2025

Wonderful The easiest car buying experience I've ever had. Professional, informative, quick. Brandon and the entire team were just great!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excelente experiencia muy amable el Sr José Sánchez por

Reviewed by Ramses November 22, 2025

Excelente experiencia muy amable el Sr José Sánchez por su atención excelente su servicio de excelencia gracias

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Nissan of West Bend

At Russ Darrow Nissan of West Bend, we offer a wide range of new and pre-owned Nissan vehicles, from the reliable Altima to the rugged Pathfinder. Our friendly team is dedicated to providing a transparent, no-pressure buying experience with competitive prices and flexible financing. Whether you're shopping for a new Nissan or need expert service, we're here to assist every step of the way. Visit us today and see why Russ Darrow Nissan of West Bend is the trusted choice for drivers in the area!

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