Moses Nissan of St. Albans in Saint Albans including address, phone, dealer reviews, directions, a map, inventory and more

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300 MacCorkle Ave SW
Saint Albans, WV 25177

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Sales: 304-244-3860

Used Cars: 304-244-3860

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Moses Nissan of St. Albans

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4 (out of 5)

2 out of 2 people said they would recommend this dealer

3 (out of 5)

Diagnostic Fee to order parts to repair

Reviewed by Brian Eddy in Charleston, WVDecember 21, 2018

Purchased used Nissan Pathfinder vehicle from another Moses dealer but was sent to Moses Nissan dealership in St. Albans to service vehicle. The vehicle is a quality product and buying experience was excellent. My issue was with service of vehicle after two years from purchase. The automatic hatch hydraulic shock strut had broken. I initially got a quote over the phone to repair hatch would be $357 but then within moments after agreeing on price to repair cost rose to $489. I still agreed then 5 minutes after hanging up the phone I got a call saying repair price increased to over $1,100 plus. After speaking to service department over the phone, he suggested me bring the vehicle in so they could determine what parts were needed to order. The next day, I arrived at the service center but the service professional would not come to look at the vehicle unitl I paid a $108 diagnostic fee. I left and said happy holidays. I will purchase my vehicle somewhere else next time. I don't mind paying for the work but I want to get an estimate first of the cost of the repair. I do appreciate the service department for warning me they were going to rob me before they did it so I could prevent the experience.

Customer Service 3

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Top notch

Reviewed by Scott S Winter in Oakland gardens New YorkJuly 15, 2018

We were on vacation from Nyc with my wife enjoying West Virginia when our car started shaking and baking and could barely move without severe shaking. Being that this was our sole means of transportation too as well as BACK from our trip we were distraught and didn't know where to turn. This is where Mike in charge of the service desk and Nissan stepped up and in. After explaining our dilemma to him even despite there shop being very full and busy with other repairs, Mike prioritized our car. Took some doing to find out what was wrong but after some serious diagnostic challenges it was concluded to be the rear drive shaft. Parts were ordered and our car was fixed within two days time. All the time Mike coordinated with us a car rental place so we could still enjoy our vacation, supplied status updates when I called which was several times and again had our car repaired as soon as possible. This was important to us as if its early in the day when the parts arrived and car repaired we would not have to spend more money on a hotel as we would have had to pay another night if it had not been repaired early in the day. His patience with us, kindness and empathy went a long way to turning a bad situation into a bearable one. He even assured us we would be fine the trip back 570 miles to Nyc with a new rear drive shaft, and we were!! Car ran like a top and we arrived home tired but safe and sound. Hats off to Nissan and their mechanics, employees and especially Mike at the service desk for showing us some southern hospitality and great customer service in our time of need.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Moses Nissan of St. Albans

Moses Nissan of St. Albans is one of several dealerships in the Moses Auto Group, proudly serving customers in and around West Virginia since 1947. If you want an established, experienced, family-run dealership, there's no better place in the tri-state area.

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