Rairdons Nissan of Auburn

I took my Nissan to Nissan of Auburn for warranty work as my AC stopped blowing cold. Their service team said there was nothing wrong except the computer just needed a quick reset. They said because nothing was wrong/broken, the warranty would not cover it and charged me $500. I paid the ridiculous charge. Went home and did research to see why the computer would just stop "talking" to the AC. I found it was a commom, known issue with my make/model and should have been easily diagnosed by a competent mechanic. Had they correctly diagnosed the failure code, my warranty would have paid the claim. I went back in and spoke to the service manager Brett Harrison. Brett assured me that he'd look into it and make it right, one way or another. Lies. He did nothing. He ignored all of my calls, voicemails and emails. That was 3 months ago and he's done nothing. I took my vehicle to a competent Nissan dealership in Olympia. They immediately knew what was wrong and were able to correctly repair the known issue and submit it to my warranty. They fixed the issue instead of just slapping a bandaid on it and charging me $500 like the crooks at Auburn Nissan. After the holidays I will be taking Nissan of Auburn to small claims court. You've been warned...do not use Nissan of Auburn

INCOMPETENT Service Department! DO NOT USE@ I took my Nissan there for warranty work as my AC stopped blowing cold. Their service team said there was nothing wrong except the computer just needed a quick reset. They said because nothing was wrong/broken, the warranty would not cover it and charged me $500. I paid the ridiculous charge. Went home and did research to see why the computer would just stop "talking" to the AC. I found it was a commom, known issue with my make/model and should have been easily diagnosed by a competent mechanic. Had they correctly diagnosed the failure code, my warranty would have paid the claim. I went back in and spoke to the service manager Brett Harrison. Brett assured me that he'd look into it and make it right, one way or another. Lies. He did nothing. He ignored all of my calls, voicemails and emails. That was 3 months ago and he's done nothing. I took my vehicle to a competent Nissan dealership in Olympia. They immediately knew what was wrong and were able to correctly repair the known issue and submit it to my warranty. They fixed the issue instead of just slapping a bandaid on it and charging me $500 like the crooks at Auburn Nissan. After the holidays I will be taking Nissan of Auburn to small claims court. You've been warned...do not use Nissan of Auburn.

My experience with coming in for my service on my car was extremely well. I enjoyed Brittney. She was very thoughtful and explained everything. She was excellent above and beyond best treatment. I’ve had down there for years from Brittney Marie.