Loyalty Nissan in Chester including address, phone, dealer reviews, directions, a map, inventory and more

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16301 Loyalty Way
Chester, VA 23831

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Sales: 804-417-7065

Used Cars: 804-417-7241

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Loyalty Nissan

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

39 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

service

Reviewed by leighann from richmond vaMay 02, 2021

i saw the commercial on t.v. and the guy said they would give you $2000. above kelly blue book value ,even if you dont buy from them so we called to see if they would buy our bike and they told us they dont if your not buying from them and they said we had to read the writting at the bottom of the screan which there wasnt any on the commerical! so we told them they were false advertising!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Whoever you spoke with was incorrect. You do not have to buy a vehicle from us for us to buy you vehicle. We are sorry you received the wrong information. Always ask who you are speaking with and to confirm promotions, please ask for a sales manager. Thank you for your comments.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

4.7 (out of 5)

Car purchase

Reviewed by Ann Martin from Highland SpringsMarch 10, 2021

Ahmad Miller was a very good Salesperson he made my car buying so easy and smooth I would recommend my friends and family to Loyalty Nissan.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We are so glad you had such a great experience with Ahmad. Thank you from all of us at Loyalty Nissan!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

4.7 (out of 5)

Excellent Customer Service

Reviewed by BrentF from MechanicsvilleDecember 09, 2020

I wanted a particular van and Loyalty and their staff did everything to make it possible. I found it to be a very pleasent experience without the high pressure I have had at other dealers. I highly reccomend them to anyone looking for a car without the pressure that can be felt at other dealers.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you so much for your business Brent. We appreciate your comments.

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About Loyalty Nissan

More Peace of Mind - Giving you more starts with our Lifetime Loyalties program. It comes at no charge with every new car and many of the used cars we sell too. And it saves you big. For as long as you own your Loyalty vehicle.
Lifetime Oil & Filter Changes
Lifetime State Inspections
Lifetime Emergency Towing
LIFETIME POWERTRAIN WARRANTY - What's a Powertrain Warranty? It covers the components that make your car go. And it comes standard with every new car and most used cars we sell. It covers your engine transmission axles and differential to give you extra coverage. Extra peace of mind too. Anywhere you move or travel in America.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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