Stephen Wade Nissan

Getting an oil change turned into quite an event. After purchasing the car January 31st 2025, service said the car failed on its LH Valve Cover Gasket, needs 2 new tires, key faub needs a new battery, and brakes needed replacing and rotors need to be turned. The car has only been driven 3000 miles since the purchase, so this was quite surprising and also a disappointment in the dealership's standards. Richard, in service quoted $451, and service to repair gasket issue was agreed. Later, the car could not be picked up because the wrong part was ordered. Today, a text was sent stating the total bill would be $891. No approval for the additional cost was given. When picking up the car and to dispute the additional cost, Richard had gone home sick. The young boys who also worked in service attempted to get a hold of him, but he did not answer a call or a text. I asked to speak to the service manager, but it was past 5, so we were told he goes home at 5. The car is still at the dealership and hopefully this has been a misunderstanding and they will accept their mistake. No wonder people have difficulty trusting car dealerships. Why would Nissan sell a car with obvious problems?

Bought 2 vehicles from them. Very easy to work with and I love my new Ariya!

Erin was a great help. She walked me through everything. Financing paperwork went quick. Great job.