1777 North Central Expressway
Richardson, TX 75080

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Sales: 972-231-2600

Used Cars: 972-231-2600

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Clay Cooley Nissan of Richardson

Overall Rating:

4.4 (out of 5)

83% recommend this dealer

1138 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Everything seems to be pretty good Thank you for your

Reviewed by dee.macon42December 14, 2025

Everything seems to be pretty good Thank you for your service . See you soon clay Cooley

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The dealership was supportive with buying a car.

Reviewed by rogersrochelle88December 13, 2025

The dealership was supportive with buying a car. While other dealers wouldn’t give me a chance.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your kind words! We’re glad we could earn your trust and help you through the car-buying process. Our goal is always to support our customers and find the right solution, and we truly appreciate you choosing our dealership.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Review / Complaint Draft I leased a vehicle from

Reviewed by leidman27December 13, 2025

Review / Complaint Draft I leased a vehicle from Courtesy Nissan on April 24, 2024, and as of December 13, 2025, I discovered that I am required to pay a property tax on the leased vehicle—an amount that is more than half of my monthly lease payment. At no point during the sales or finance process was this disclosed to me. Neither the sales associate, Damien Bates, nor the finance department informed me that I would be responsible for a separate annual property tax that was not included in my lease payment. This is a significant financial obligation, and failing to disclose it is unacceptable. When I contacted Courtesy Nissan today and asked to speak with a sales associate, I was transferred back to the operator instead of being helped. I have left multiple messages for management and have yet to receive a response. It is extremely concerning that a sales associate would either not know—or not disclose—that leased vehicles are subject to property tax paid directly by the customer. That reflects either serious incompetence or intentional deception. As of today, my vehicle has under 5,000 miles, and I feel completely misled, deceived, and taken advantage of by this dealership. Customers deserve full transparency when entering a lease agreement, especially regarding major financial obligations. I strongly caution others: do not lease a vehicle from Courtesy Nissan unless you independently verify every cost. Based on my experience, critical details are not fully disclosed.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing your experience. Because this lease was completed some time ago, we’re currently unable to locate enough information in our system to review the details on our end. That said, we absolutely want the chance to look into this further and help provide clarity. Please call us at 972-792-5657 or 469-655-6745 so we can gather the necessary information and address your concerns directly. We appreciate you bringing this to our attention.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Clay Cooley Nissan of Richardson

The team at Clay Cooley Nissan of Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Courtesy Nissan, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.

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