Mathews Nissan of Paris

This dealership is not trustworthy, there service department is a joke. They repaired my nissan titan, when I got it back I started driving it and the fan came off the front off motor, the studs was still intact and nuts were gone. So they didn't tighten it up, it came of cut the belt and the truck severely over heated. I told them I wanted a new motor because the integrity of the motor is compromised, they refused to do so. They ended up purchasing a after market warranty on it that wouldn't even cover pre existing problems "fraud" then after I left dealership they called and canceled the warranty lol. It's been back 2 times since for same issue and they say there isn't anything wrong with the truck. Even though I have video evidence of the problem. I would steer clear of this dealership management.

Service was great. Ricky Richardson was very helpful and did a great job getting me in a car I love. He had the cars I was interested in sitting out and cooled off when I got there. Did not try to talk me in to anything simply gave me my options and the rest was up to me. All the staff was friendly and extremely helpful!

Very disappointed in this dealership since the change to Matthew's. When ORR had it, you could look through the windows, from the waiting area to the mechanic shop. Things have been said and done, since Matthew's took over, that causes me to question how moral and ethical they are. I lost trust in this whole dealership. I may have lost trust in Nissan. I wouldn't trust them to "change" my wiper fluid. When you request a service at the proper milage mark and are told there is no need, it's fine, then not long after repairs are needed where you had requested maintenance. They tell me I need to trade my vehicle in. The Toyota I owned before it, had almost 300K miles on it. The Nissan had a little over 100K. Nissan lost a customer. I'm going back to Toyota, or Chevrolet. Can't trust them.