6312 Milwaukee Ave
Lubbock, TX 79424

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Sales: 877-470-9577

Used Cars: 855-587-9753

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of McGavock Nissan

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

1204 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The people involved during my new purchased answers all

Reviewed by jepoy_garoyDecember 10, 2025

The people involved during my new purchased answers all my questions I needed to know. Thank you so much.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If I have looked at reviews before we took our car here

Reviewed by Michelle from Lubbock TxDecember 09, 2025

If I have looked at reviews before we took our car here we'd of known.. If you have warranty or insurance work DON'T take it here.. they are rude because they don't like it. Then charge you for looking at a cabin filter and charge $107 fir a diagnostic which they will charge the insurance for again when u come back for the repair. They won't be honest and up front about fees when its warranty work either. They'll find a way to make their money. Terrible place

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Michael, we’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We never want any customer to feel misinformed or disrespected, especially when dealing with warranty or insurance repairs, which can sometimes involve processes and requirements that are outside of our control. We would never intentionally be anything less than transparent about fees, and we apologize if any part of the process wasn’t clearly explained. The diagnostic charge you mentioned is a standard requirement for warranty and insurance claims, but it should always be communicated upfront. We will review this internally to ensure better clarity moving forward.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I took my vehicle in for a recall.

Reviewed by EldiablitofeoDecember 07, 2025

I took my vehicle in for a recall. I mentioned about a noise my vehicle was making and was advised it would be $199 for them just to look at it. I told them not to check it. Later I received a call advising me that it was my fuel pump and that I needed to replace it. The charge for them to replace it would be $1,700. Again I said to disregard and not to fix anything. When I picked up my vehicle the employee that drove it out to the garage was rude. I got my fuel filters replaced and that took care of the noise. I guess there was nothing wrong with my fuel pump.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About McGavock Nissan

Here in the Lubbock area, when drivers are searching for the renowned quality and caliber of a reliable Nissan vehicle, they know they can come to McGavock Nissan Lubbock. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Hub City and West Texas drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Hub City and West Texas with sales, selection, service, financing, and much more.

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