Bates Nissan

Great experience purchasing and trading in my vehicle here. Felt listened to and respected the whole way through. Divina was awesome to work with through the process.

This was my first visit to Bates Nissan in Killeen, Tx. My experience was not good. I visited the location to get an additional key with fob on Friday, 13 May 2022. I was told by Nate Murphree, service rep, it would be better to make an appointment. Due to the long wait with no appt and only one technician available on weekends. I rescheduled for Monday @ 10:00am and added an oil change since I had an appointment but would have take off work. I arrived early today. Dropped my car off for my appointment and ran a couple of other errands since I was off. I returned at noon and my car was not completed. Before leaving I over heard other personnel were getting oil changes but no appointments. When I returned they were gone but my car was not finished. I had to wait an additional 30mins before my car was ready but not for the main reason i brought it in. I received no key with fob it has to be ordered. I was quite upset and disappointed. I could have been told this on Friday when I was off if someone would have checked for the fob available first. Now I will have to take time off again when it comes in. Would recommend dealership if next visit improve.

I purchased 3 cars in one week from Bates Nissan. 2 new and 1 preowned I test drove the preowned vehicle didn’t notice anything wrong with it. After purchasing the vehicle I drove to South Carolina and notice a lot of vibration w was hen braking. The dealership in South Carolina inspected they brakes and discovered all 4 rotors was warped and the brake pads needed replacing. The GM and Mr. Perez at Bates Nissan authorizes the repair of the front but not the back brakes. He spent most of time going back in forth on the phone with the service manager at dealership in South Carolina refusing to pay for the repairs of the back brakes then being concerned with the customer’s safety .