2901 S Loop W
Houston, TX 77054
Sales: 855-996-5413
Used Cars: 855-501-4227
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:00am – 5:00pm |
See all dealerships near Houston, TX that carry Nissan
Overall Rating:
2.8 (out of 5)
77% recommend this dealer
1544 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Although I spoke with Mr.
Although I spoke with Mr. Tate from the service dept he was very helpful and clear on what I needed to do for my vehicle. However prior to speaking with him the other service staff was very rude, argumentative and very unprofessional. I will not be bringing my vehicle back to this location for service or repairs.
Dealer Response
We apologize for the behavior you described! We are glad Tate was helpful and we will use your feedback to improve our customer service. Thank you for bringing this to our attention!
Maximum rating = 5
Although I spoke with Mr.
Although I spoke with Mr. Tate from the service dept he was very helpful and clear on what I needed to do for my vehicle. However prior to speaking with him the other service staff was very rude, argumentative and very unprofessional. I will not be bringing my vehicle back to this location for service or repairs.
Dealer Response
Hi David, we apologize for the behavior you described! We are glad Tate was helpful and we will use your feedback to improve our customer service. Thank you for bringing this to our attention!
Maximum rating = 5
Lauren at Nissan scheduled my appointment a week in
Lauren at Nissan scheduled my appointment a week in advance to test drive the Nissan Z. Upon arrival I was introduced to a salesman named Tairon pronounce (Tyrun) and the very first thing he said was I looked very young. I thought nothing of it and kindly told him I was in my mid 30s and would like to purchase the vehicle considering my previously purchased Nissan vehicle was almost paid off. Tairon stated I did not fit the typical demographic of Nissan Z buyers but we will test drive the vehicle. After providing the requested information, Tairon left the desk area to make a copy (at least this is what he said) and when came back he stated the Z was not test drivable to keep the mileage on the vehicle closest to new as possible but he will show it to me. I followed him to view this car and I noticed immediately it had been driven. There was debris in the driver side all over the carpet and I brought this to his attention. The screen in the car displayed over 500 miles. I told Tairon this car has been driven out of town so what is the reason I am unable to test drive it again? He said they do not allow people who don’t intend to purchase to “joyride” despite that I was there seriously considering purchasing the Z. Throughout the interaction, Tairon made multiple remarks implying I was too young and could not afford the vehicle one of which stating the vehicle is too expensive when I asked him the price. This car is not that much more than the car I own now. As a loyal Nissan customer who has purchased two vehicles, I found this to be discriminatory and unacceptable to be denied a test drive because the salesman has already deemed me ineligible to purchase. Mind you he never ran my credit to make this decision. This experience fell far below the standard I expect from Nissan especially considering if the car was not test drivable, I should never had an appointment scheduled. My time was wasted and I was made to feel as if only certain people can buy this car. It is my hope this review will lead to Tairon receiving more training in ethics and become a fair salesman if he continues to pursue car sales as a career. Nevertheless, formal complaints will be made as this was a frustratingly discriminatory experience. Not to mention, I wanted my next car to be the Z. I have mixed feelings about pursuing this vehicle at another location as I do not want to made to feel this way again. 0/10 I do not recommend shopping here unless you are the demographic they are looking to sell to.
Dealer Response
Hi Jasmine, we take all feedback seriously, and we’re sorry to hear that your visit didn’t meet your expectations. We’d like to clarify that our goal is always to treat every customer with professionalism and respect, and we regret if any part of your interaction felt otherwise. Regarding the Nissan Z test drive, our policies on driving certain high-demand or limited-inventory vehicles can vary depending on mileage limits and availability at the time of the appointment. It’s clear there was a misunderstanding or miscommunication about this, and we apologize for any inconvenience it caused. We also want to emphasize that we never intend to make assumptions about a customer’s ability or intent to purchase. We would appreciate the chance to speak with you directly so we can better understand what happened and address any concerns appropriately. Please reach out to aolguin@centralhoustonnissan.com at so we can look into this further and work toward a resolution
Maximum rating = 5
From the time you enter our showroom to when you service your Nissan with us you can expect to be treated like family. Because your satisfaction is our #1 priority we pride ourselves on offering an extensive selection of new pre-owned and certified pre-owned Nissan vehicles to choose from. We also offer great lease specials and financing options to suit your needs along with expert service to keep your Nissan on the road for years to come.
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