Wolfchase Nissan in Memphis including address, phone, dealer reviews, directions, a map, inventory and more

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2956 N Germantown Pkwy
Memphis, TN 38133

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Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Wolfchase Nissan

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.8 (out of 5)

11 out of 16 people said they would recommend this dealer

1 (out of 5)

Inexcusable and Unethical

Reviewed by Davis in Olive Branch, MSApril 08, 2020

A sales rep that we’ve worked with before met with my husband to discuss a potential sale, during which my husband told him that we really were only interested in making a deal if there was a fair valuation on our trade-in and there was $1-2k of wiggle room in the price of the truck. While the trade was being evaluated, he asked my husband to fill out a credit application. My husband told him that we would be financing through Capital One and agreed to fill out/sign the credit application as long as this would only be run through Capital One. He expressed that we are planning to buy a house in the coming months and could not afford issues such as unnecessary hard inquiries. The rep assured him that it would only pull it one time and then stated that Capital One and Nissan are somehow the same thing when it comes to financing through Wolfchase Nissan. My husband agreed contingent on only one hard inquiry through Capital One. He naturally assumed that the credit inquiry wouldn’t be made until the trade-in value was determined/relayed to him. Moments later, I received 7 notifications from Experian notifying me of all of the hard inquiries that were just processed. I called my husband to make sure he was aware so he could address this while he was there and we were interrupted by the rep returning with a proposed deal, stating the same listing price as the website and listing our trade in value at $3,000. First- my husband asked why credit was pulled so many times/before trade-in value and price were thoroughly discussed- no answer was provided. My husband then questioned the trade in value due to how comically low it was given then KBB on our vehicle (including repairs the KBB valuation is $7,250). The rep said the trade-in value was lower because the bumper on our car needed to be replaced (a fairly inexpensive fix) and there was some rust in one of the wheel wells. My husband then questioned his unwillingness to negotiate on the price and the rep suggested that we buy essentially a work truck (no electric windows, no back seat, etc.) to fit our budget and said “some deals just don’t work out”. Due to the offensive nature of the final comment, my husband left and this was the end of the interaction. I think it would be unnecessary and fairly redundant to point out of the issues with this interaction. My husband and I both called/emailed the general manager, the general manager of sales and the director of finance and have yet to receive a reply 24 hours later. In the process of trying to get their contact into, I also noticed several other complaints that were similar in nature on the BBB website. Today we received an additional 8 inquires.. a total of 15 hard inquiries. We ended up buying a truck from another local dealership and when talking to the finance manager he said that this was not the first thing like this he has heard about Wolfchase Nissan and reiterated that they had an extremely poor reputation and generally do not care about customers or breaking the law to generate more revenue. Another dealership told us that they’ve been known to run additional credit checks out of spite after a deal falls through. I’ve sent everything to the BBB of TN and Nissan Consumer Affairs. I’m considering legal action and media coverage at this point.Everyone should steer clear and please also review the BBB complaints. Inexcusable.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Used car expierene

Reviewed by Chris Roberts in EadsAugust 16, 2019

On 8/15/19, I went to Wolfchase Nissan to buy a used 2012 Nissan Altima SL that was listed for $10,500. After speaking to the manager he stated he would sell me the car for $9100. I did some research on the vehicle on NADA and Kelly Blue Book and the highest retail price on the vehicle was $8600 according to both sites. I showed this to the manager and he stated he could not come that low. I then made another offer on the car and was told that there was a $699.00 documentation fee that would be added to what ever deal we made. I asked how me handing him cash for the car and him handing me a title and a bill of sale to the vehicle cost $699.00. I was given no explanation. So I left without the vehicle and went to another dealership. I offered cash to that dealership for a similar car and was sold the car with no documentation fee. $699. documentation fee is a FLUFF FEE.

Customer Service 4

Buying Process 1

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

I love this dealership and how they handle things

Reviewed by Larketa Bobo in Memphis tnMarch 12, 2017

They got back to me and was professional. They had a lot of cars that I can actually choose from. But unfortunately I have a setback that stop me from going to the dealership to see what deals I could get. As soon as I get better I will be shopping with these guys I think they will give me a great deal on a car. And I look forward to meeting my representative that will be able to help me and put me in a nice reliable vehicle. Like I said the staff was great and very professional with what I was looking for at the time and hopefully we can do business together and make this a great experience for me being that I am my first car buyer

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Wolfchase Nissan

Wolfchase Nissan is Family Owned and Operated and has been serving the Mid-South since 1986, offering hundreds of New, Certified & used cars, trucks, SUV's, crossovers and even electric cars at the bottom line price. We're conveniently located at the corner of Hwy. 64 and Germantown Road, just North of the Wolfchase Galleria. Our state-of-the-art dealership features a stunning showroom and a comfortable customer lounge with free wi-fi and refreshment station, a state of the art Service Facility with friendly, highly trained Nissan Certified technicians, on-site car wash and much, much more! Wolfchase Nissan, your LOW price leader!

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