2080 Covington Pike
Memphis, TN 38128
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Memphis, TN that carry Nissan
Showing the most recent reviews from Cars.com and DealerRater.
If you're in for an oil change and your car has under
If you're in for an oil change and your car has under 80,000 miles, the process is smooth. However, more complex issues often lead to delays, as parts need to be ordered overnight, and you will need a rental. Communication can also be frustrating, as clear updates about your car’s status-your property-are sometimes met with some pretty impolite responses and condescending tones from Service Members. While I have faith they'll address their staffing issues, I'm tired of dealing with the same problems year after year and won’t be returning. It seems they overlook the fact that customers rely on their vehicles for work and supporting their families, especially when they provide unclear information and impose additional charges for payment plans. The overall experience leaves much to be desired. Also, if your car is at 100,000 miles don’t bother going there because they might not service you.
Dealer Response
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. When it comes to more complex repairs, parts availability can sometimes be out of our control, as we rely on manufacturers and suppliers for overnight shipments. While we do everything we can to expedite the process, delays can unfortunately occur. We also understand that vehicle repairs can be an unexpected expense, which is why we offer payment options through Sunbit to help customers who need flexibility. However, the terms and approvals for these plans are determined by Sunbit, not us. Your concerns about communication are important to us, and we take them seriously. Our goal is to provide clear, respectful updates throughout the service process, and we apologize if that was not your experience. If you’d be willing to discuss this further, we’d appreciate the chance to learn more and improve. Please feel free to reach out to our service manager directly.
Maximum rating = 5
If you're in for an oil change and your car has under
If you're in for an oil change and your car has under 80,000 miles, the process is smooth. However, more complex issues often lead to delays, as parts need to be ordered overnight, and you will need a rental. Communication can also be frustrating, as clear updates about your car’s status-your property-are sometimes met with some pretty impolite responses and condescending tones from Service Members. While I have faith they'll address their staffing issues, I'm tired of dealing with the same problems year after year and won’t be returning. It seems they overlook the fact that customers rely on their vehicles for work and supporting their families, especially when they provide unclear information and impose additional charges for payment plans. The overall experience leaves much to be desired. Also, if your car is at 100,000 miles don’t bother going there because they might not service you.
Dealer Response
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. When it comes to more complex repairs, parts availability can sometimes be out of our control, as we rely on manufacturers and suppliers for overnight shipments. While we do everything we can to expedite the process, delays can unfortunately occur. We also understand that vehicle repairs can be an unexpected expense, which is why we offer payment options through Sunbit to help customers who need flexibility. However, the terms and approvals for these plans are determined by Sunbit, not us. Your concerns about communication are important to us, and we take them seriously. Our goal is to provide clear, respectful updates throughout the service process, and we apologize if that was not your experience. If you’d be willing to discuss this further, we’d appreciate the chance to learn more and improve. Please feel free to reach out to our service manager directly.
Maximum rating = 5
I’ve always had a great experience with Jim Keras.
I’ve always had a great experience with Jim Keras. Mr. George is a great salesman. It’s another guy I did talk to concerning my gap insurance was great as well. I do recommend you all to give them a try I’ve been dealing with them for over 10 years . I absolutely love this place. Thank you Mr. George for always reaching out and checking up on me. God bless
Dealer Response
Sheree, thank you for the kind words! We greatly appreciate your business.
Maximum rating = 5
Jim Keras Nissan is YOUR LOW PRICE NISSAN DEALER!
We are a local family-owned organization that has been serving Mid-South customers for over 60 years. We take pride in our exceptional customer satisfaction. Our experienced staff is eager to share its knowledge and enthusiasm with you. We are proud to serve the Mid-South and the communities of Memphis Germantown Bartlett Jackson Olive Branch Southaven Collierville Arkansas Mississippi and Tennessee.
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