John Roberts Nissan

Ethane made the process seamless for us when we recently purchased a 2018 Toyota Tacoma 4WD truck. He explained everything in detail and his follow up after the purchase was appreciated too. The John Roberts sales team was great and we will definitely be a returning customer. Thank you, Ethane and John Roberts Nissan!

After John Roberts Nissan in Manchester ran diagnostics on my sons 2015 Nissan Pathfinder Platinum for the AV screen, radio, and air not working on August 19th, 2025; they gave me a quote of $8,928.60 (before tax) to repair the problem. In speaking with the lady at the desk, where you drive your car in, she was very short with me. When I declined service and stated that we would remove, and look at the head-unit storage device and operating system (whether it be an SD card or a hard-drive) she acted as if I was imbecilic. When I asked what they would replace, she said the entire system and that I can’t access inside the dash. She appears to be a nice person; just one who has no clue about the system. I arrived for my 1pm appointment and was told the mechanic was out for lunch and it would be a while: I had no problem with that. Yet, I don’t think, anyone ran sufficient diagnostics! I have a copy of the service manual on my kitchen table! I was able to repair the system in about 3 hours, by replacing the AV head-unit with one I picked up for $127 (tax and shipping included) from an on-line site selling parts from wrecks. Nissan wanted over $6,000 for a new one. Now, I have to look at the power steering system that they claim is leaking from the rack. It does not leak from the rack here or up on the lift at my mechanics shop! We’re going to replace the O-ring and see if that fixes the problem they want $3,926.00 plus tax, to repair. So, they wanted $12,854.60 to effect repairs: before adding taxes. That would be over $14,000. They appear to be unable to problem solve and simply want to replace entire systems; rather than the AV storage device (microSD or hard drive) and/or the power steering pump O-ring. They certainly appear to think that we are idiots. I’m thrilled that the quotes from John Roberts Nissan were so outrageous. Had they been rational quotes (‘Recommendations’) I likely would have paid because I’m in the middle of a remodel. Thank goodness I found 3 hours on 8/27/25 and fixed my sons vehicle for lunch money.

Derek and the whole Sales Team at John Roberts were great! No hidden fees like other dealerships we dealt with. Very competitive pricing. A great experience.