8565 Kingston Pike
Knoxville, TN 37919

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Sales: 865-694-7149

Used Cars: 865-694-7149

Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun 1:00pm – 6:00pm
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Ted Russell Nissan

Overall Rating:

4.4 (out of 5)

68% recommend this dealer

280 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent service from salesman and sales manager

Reviewed by James Looney from Knoxville, TennesseeDecember 03, 2025

Excellent service from salesman and sales manager financial services explaining everything about the car helped with all questions help me get their car. Very good service.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi James, we're glad to hear our staff took such great care of you! Here at Ted Russell Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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Maximum rating = 5

2.0 (out of 5)

I had taken car in for service.

Reviewed by Barbara Grover from Knoxville, TnNovember 20, 2025

I had taken car in for service. Charged $64 for oil change. Also, advised that I needed to replace all 4 tires for $1100. Under 30,000 on tires provided with new car purchase less than 2 years ago. Tires regular rotation and even ware. Told no warranty. Tires designed for comfort not ware.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello Barbara, thank you; we appreciate your feedback! If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (865) 545-7391 and we will do our best to make this better.

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Maximum rating = 5

5.0 (out of 5)

Professional , I was immediately approached as I got out

Reviewed by Joseph Armstrong from Knoxville, TnNovember 20, 2025

Professional , I was immediately approached as I got out of vehicle and was processed. I was told about recommended service and also necessary services . Mt vehicle was clean and was given a wellness check.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Joseph, we're delighted to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to share your positive experience with the world. Have a great day!

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Maximum rating = 5

About Ted Russell Nissan

Ted Russell Nissan is the premier Nissan dealer of Knoxville TN. Ted Russell Nissan of Knoxville is honored by its faithful clientele and dedicated to top quality customer service.

This Knoxville Nissan dealer is full of Nissan experts with a committed Nissan sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Ted Russell Nissan's inventory online request more information about vehicles set up a test drive or inquire about financing!

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