8565 Kingston Pike
Knoxville, TN 37919

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Sales: 865-622-2416

Used Cars: 865-338-5282

Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun 1:00pm – 6:00pm
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Ted Russell Nissan

Overall Rating:

1.9 (out of 5)

61% recommend this dealer

210 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I purchased a car tonight from Ted Russell Nissan with

Reviewed by greenradiance89February 24, 2024

I purchased a car tonight from Ted Russell Nissan with the help of Brian, Shane, and Greg. All three were hilarious, engaging, kind, and straight shooters. I have previously had bad experiences with purchasing cars and was really hesitant. Brian really put me at ease and built trust with me. Once I got to the dealership, everything was seamless. By the end of my experience, I left with a car I love and trust in Ted Russell Nissan and its employees. I’m not one to write reviews but my experience tonight was superb. You can trust Ted Russell Nissan and expect great customer service. I most certainly will be using them in the future.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If I could leave zero stars I would.

Reviewed by Justin from Knoxville, TNFebruary 23, 2024

If I could leave zero stars I would. While in the process of purchasing a vehicle, I had a work emergency come up that I had to attend to. This was a very urgent matter, that required me to head back into the office asap. However, when I informed the sales staff that I need to come back later or in the morning, they started to just hurry me through the buying process to finalize the sale. I told them I did not have time and really needed to get to the office, so i could afford to even buy a vehicle, and they continued to push while holding on to my keys. After asking for the 3rd time for my keys back, they finally retrieved them along with a guilt trip. This was a horrible experience. They value their profits over the consumer and I would stay away at all costs.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I'll have to say the service department has redeemed

Reviewed by edwinrbillsFebruary 22, 2024

I'll have to say the service department has redeemed itself! I posted a couple weeks ago that I was having a problem with the window switch, I thought! They have replaced a part at the window, a rubber seal, which appears to have solved the issue! Thanks for the follow up and the fix!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ted Russell Nissan

Ted Russell Nissan is the premier Nissan dealer of Knoxville TN. Ted Russell Nissan of Knoxville is honored by its faithful clientele and dedicated to top quality customer service.

This Knoxville Nissan dealer is full of Nissan experts with a committed Nissan sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Ted Russell Nissan's inventory online request more information about vehicles set up a test drive or inquire about financing!

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