Ted Russell Nissan in Knoxville including address, phone, dealer reviews, directions, a map, inventory and more

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8565 Kingston Pike
Knoxville, TN 37919

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Sales: 865-622-2416

Used Cars: 865-338-5282

Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun 1:00pm – 6:00pm
Mon 7:00am – 6:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Ted Russell Nissan

Overall Rating:

3.7 (out of 5)

65% recommend this dealer

197 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Will take you for a ride

Reviewed by dude from SeymourMay 19, 2022

Bought a truck and paid 5000 in low inventory fees that felt like a scam. Absolutely no sense of value in my purchase. I was excited about my new vehicle but it feels tainted forever by being charged such an exuberant price.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible.

Reviewed by Terideisher50April 22, 2022

Horrible. I was sold a car. While it was in detailing to be cleaned, it was damaged. I didn’t realize it till I got home …the damage to corner of hood, grill, fender and one of the lights didn’t work. I talked to salesman ( MEHMET ECIRLI) and nothing was done… was basically accused of damaging the grill, hood and fender in the 45 min it took me to get home! Also talked to sales manager… that was a waste of time… still nothing done… I left a voicemail with finance manager… never received a call back! Since moving to East Tn, I’ve purchased all cars from them… never again The worst part is I told the salesman when I bought the car, my daughter was looking at trading … then after I contacted him about the damage…he said to me “ if your daughter comes in to buy we will absolutely fix your car!!! That irritated me and my daughter she went to another dealer and purchased a new car. It’s sad they are so inclined to blame others but themselves! MEHMET ECIRLI salesman, the sales manager and finance manager were absolutely worthless and only care about the $$ After that comment from salesman neither one of us will ever buy from Ted Russel Nissan again!!!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We consider Ted russell Nissan part of our family!

Reviewed by Mitstamps58April 01, 2022

We consider Ted russell Nissan part of our family! Shane Anderson is top notch and always takes care of us as well as other members of our family when looking for a car. You are in good hands when you go see Shane Anderson and Mehmet Ecirli. I was in a recent car accident and they worked diligently to find me a new car in a day!!! They helped my husband in January to trade our old Rogue for a new Rogue. The best deals! They work hard to meet your needs—especially financially. We wouldn’t go anywhere else.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Ted Russell Nissan

Ted Russell Nissan is the premier Nissan dealer of Knoxville TN. Ted Russell Nissan of Knoxville is honored by its faithful clientele and dedicated to top quality customer service.

This Knoxville Nissan dealer is full of Nissan experts with a committed Nissan sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our thorough Ted Russell Nissan's inventory online request more information about vehicles set up a test drive or inquire about financing!

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