Carlock Nissan Of Jackson

I want to share my honest experience so others know what to expect. I recently purchased a vehicle here and spent over three hours in the dealership while trying to get clarity on the financing. Throughout the process I was repeatedly told that my “credit was the only problem,” even though I put $16,000 down and the amount financed was relatively low. That message was used to shut down any real conversation about meeting my budget or finding solutions. Multiple times I tried to walk away because the numbers didn’t match what I could afford. Only after my third attempt did anyone offer meaningful movement, and even then I was asked, “Can you do $240?” I said I needed $220. The response was “meet me halfway?” and when I said “$221,” the salesperson simply typed a new number into the payment field on the screen, told me “you have a tight budget,” and walked away. Later, after reviewing my contract, it was clear that the screen change was only a display adjustment and not a real explanation of how they reached the payment. The only actual adjustment made to get the payment to $221 was a small price reduction of about $300 on the vehicle itself. None of the other fees were discussed or negotiated. There was no transparency about what they could or could not adjust, and I left feeling like the dealership did the bare minimum only when they thought they were going to lose the sale. The car is fine and the payment ended up where I needed it, but the process felt pressured, dismissive, and not customer-centered. I’m posting this because I believe people deserve transparent, respectful communication when making a major purchase, especially when they are upfront about their budget. I hope future customers receive a more honest and supportive experience than I did.

This was one of the worst places to buy a car. I found the car i wanted online, made my connection with salesman Chris Stewart. Gave him my information, ran credit applications, agreed on numbers. I even told Chris I will buy it over the phone. Was going to go down the next day to sign papers and pick up car and was told nope someone is in their buying the car now. I told Chris this was poor.customer service and he said he would find me a similar deal and make it right. Chris never got back to me, until I reached out but he had no information and no other vehicle for me. I hope this goes as a warning to people about going to this dealership and not buying a car from them. I will make sure people are aware of this dealership and the games they play.

We are repeat customers to this dealership. We had an amazing car buying experience this time. Huge thanks to Debrah Rollins and Chris Stewart for listening to us and working with us to insure we got a great deal and we are very happy with our purchase.