Crown Nissan of Greenville

Crown Nissan of Greenville avoiding warranty obligations in lieu of profit - I bought my 2023 Nissan Rouge in for an oil change, key programming, and to address an ongoing issue where the media console shuts off every two to three minutes while driving. When I picked up the vehicle on December 21, the console shut off again before I even left the parking lot, so I immediately returned it to the service department for further diagnosis since it is under warranty. When I came back on December 23 to pickup my car, I was told by Dustin, the service manager, that the technicians could not duplicate the issue and that nothing further could be done. I was also told that Nissan will not replace parts unless the issue can be verified while the vehicle is physically with a technician. During this interaction, Dustin was dismissive and offered no guidance on next steps if the issue continued. The conversation focused on Nissan being a for-profit business and therefore unwilling to pursue additional diagnostics. He also attempted to attribute the issue to my phone, which is not credible, as the same problem occurred with my previous iPhone 14, continues with my new iPhone 17, and happens with my husband’s phone as well. The interaction ended with no resolution or plan beyond being handed paperwork. While Gary in the service department was kind and professional, he does not have the authority to approve further diagnostics and pointed me back to Dustin. I have a video from December 26 showing the console shutting off four times in eleven minutes. This issue is real, repeatable, and unsafe. The media console controls navigation and hands-free calling, and when it shuts off, GPS and active calls disconnect. This is especially concerning when I am driving with my young children. I cannot understand how this is an acceptable standard or service for a car barely two years old, still under warranty. It is now clear to me, and very much implied by Dustin, that Nissan doesn’t care about their customers and instead avoids their warranty obligations in lieu of profit for their business. I urge you to buy an Audi or Mazda where the service is superior to this!

Matt sold me a car that he knew was a lemon. Beware of their fraudulent activity. I voluntarily gave the car back, it was bought in Oct 2024, the transmission went out in Dec 2024, and I gave it back. Now the amount is sitting on my credit report, though they haven’t sent me anything regarding the auction & final sale. Illegal activities all around. Steer clear!

If you enjoy playing “guess what happened to my car” after a simple oil change, Crown Nissan of Greenville is the place for you. Dropped my 2018 Rogue off for an oil change, got the usual “it’s ready” text, paid, grabbed my keys, and left. Nobody bothered to mention they had hit my car. Classic. Since it was raining when I picked it up, I didn’t notice until later that the back fender and bumper were dented and missing paint. Called them—silence. Only after leaving a review did Ryan, the service manager, finally reach out. His explanation? “We don’t know we did it… but yeah, it wasn’t like that when you dropped it off… but it was there on our cameras during service.” Uh-huh, sounds legit. They scheduled repairs three weeks out, kept my car for a month, and at least gave me a rental. When I finally got the “it’s ready” text, the paint was orange peeling. So they kept it another week. When I officially got it back? Surprise! Food trash inside (thanks for the bonus snack, guys), body shop dust all over the interior, and the cherry on top: “We don’t clean vehicles because the owner takes more pride in making it perfect than we will.” Inspirational motto, really. I asked for documentation of the repairs (because I keep detailed receipts). On July 30th at 9:58 a.m. I was promised I’d get it “as soon as the body shop gives it to me.” Still waiting, Ryan. Overall? Communication: 0/10. Reliability: 0/10. Trustworthiness: negative if that’s possible. This was my first—and absolutely last—time dealing with Crown Nissan. If you’re looking for a dealership that damages your car, ghosts you until you complain publicly, and then returns it dirtier than when you dropped it off, congratulations—you’ve found your dream team.