Dick Smith Nissan in Columbia including address, phone, dealer reviews, directions, a map, inventory and more

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9940 Two Notch Rd
Columbia, SC 29223

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Reviews of Dick Smith Nissan

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

37 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer

Reviewed by Elizabeth Tucker from Lugoff,SCelizabethhmt@gmail .comSeptember 19, 2019

I would recommend this dealership to anyone.There is an employee name Ricardo that works at the two notch store,great guy,very knowledgable and people friendly.He will tell you what you need to know.He deserve a raise!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Deception replaced 20 yrs of honest and dedication

Reviewed by Maurice Scott from Columbia SCAugust 18, 2019

Friday contact thru BBC dept, great experience, transferred to sales person, Renee. Originally I wanted a specialized truck they had on the lot, only to find that truck could only be financed with Nissan, so I settled. In settling, I agreed to another, signed the contract but didn’t take deliver because I rejected the thought of getting another without trading current. Saturday, advised Sales person early morning, Renee, I couldn’t agree without trading, she asked if I could wait till after 12 noon, to see if that was possible, I did. Now from 1:00 pm to 5:00 pm, the host of lies, deception and frankly untruths occurred. In writing that the deal was done, repeatedly stated, then ask for proof of bank deposits; the deal was done, then asking for not bank deposits, but now full bank statements, the deal was done, but now I needed to wait till bank reviewed my bank statement. She lied for more then four hours, it was unnecessary when the truth was easier, that’s not salesmanship, it’s lying, ultimately I was the same place I was on Friday before the lies started, the lies are in text msg”We have it worked out with proof of income could you please send it to me””He worked it out I'm sorry”. I’ve brought 20 or so cars over the years from Dick Smith, when John M was alive, seemingly those days are gone, replaced with lies, deception and misrepresentation presented as salesmanship, you can’t clean up a lie with I’m sorry

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

A Great Experience

Reviewed by New Car Guy from LexingtonJune 21, 2018

I have been in the process of trading in a car and purchasing a new one and I had a great experience at Dick Smith Nissan. Everyone was very friendly and helpful. I spent most of my time working with Adam Whisenand and he is extremely honest and cares about the customer experience. I will definitely be back in the future. Thank you.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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