Faulkner Nissan Mechanicsburg

It?s was a great experience and service advisor Melissa Wright, she is very nice. I am really happy for a Nissan work. Thanks a lot

had inspection and oil change. service was excellent. Okay done, I really don't like surveys and this one didn't submit easy. Loved the customer service, but do not like the website.

I scheduled an appointment for an oil change and tire rotation. Long story short. I was waiting 1 1/2 hours for my vehicle. The oil change was completed but the tire rotation was not. The invoice which I received was ambiguous. It stated that "CHECK ADJUST TIRE PRESSURES: ROTATE TIRES*** RT CHECK ADJUST TIRE PRESSURES; ROTATE TIRES", to the tune of $19.95. Thaen in the following lines it stated "43861 DID NOT PERFORM TIRE ROTATION PER MAINTENANCE REQUEST." My issue is that I was NEVER informed that the tire rotation, which I requested, was not performed. They did however make sure to tell me that the mechanics recommend flushing the braking system. I must include that the next morning I called the service department and spoke with a Craig, a different service advisor than the one from the previous day. He looked in to the matter and called me back in a few minutes. He apologized and credited my account with the amount that I was charge for the tire rotation which never happened. I would like to thank Craig for his speedy handling of the situation. I will likely use Faulkner service department again but will be more vigilant on making sure that what I request is actually what is completed.