Faulkner Nissan Mechanicsburg

I had a great experience buying the car and my salesperson was wonderful. However, disappointment came in the end. My used car only came with one key fob. Unbelievable that the dealership wouldn't step up and provide another. A small expense to end things on a good note. My salesperson has offered her own personal assistance, very generous of her. But very disappointing to end this experience this way. I have now changed my opinion of the dealership.

Sales process was a joke. Told the sales person what I was looking for, brought me a car with double the miles and 1/2 the accessories. Then he seemed suprised that I didn't like the 1st one. I had a pre-approval for financing, talked me into trying Nissan Financing, but then they ran my credit through several banks, which was completely not necessary. There was gum on the back seatbelt latch, I asked to have it cleaned off, before delivery, they clearly do not listen, because that simple task was ignored. I've ended up have multiple issues since purchase, and the sales manager, nor service manager will respond to these issues. Awful service. Save yourself some head & heart ache.. go elsewhere..

Called dealership regarding a vehicle listed on their website was told that it was available, so I drove an hour to see it. The salesman acted as though I was a bother to him, I asked about why it wasn't detailed better (maybe they were shorthanded like everywhere else these days), no he told me they did detail it....hmmm. I flipped up a seat and there was lollipops and other garbage under it, the glove compartment had dirt laying in it, the backseats looked like someone was chewing tobacco and slopped their spit on them. The vehicle had a roof rack and the roof looked like it had never been washed, there was a residue buildup that looked like tree sap all over it. Pointed this out to him and his response was well this is a very low price for this model vehicle and so we cleaned it up good for the price. Really it was a low mileage 2017 Toyota and yes the price was good that is why I went to look at it but seriously my 2010 Toyota was cleaner than that. He never asked if I was looking to trade my vehicle or not. I really don't think he wanted to be bothered with selling that vehicle to me and if that was the case then he should have handed the sale off to a co-worker. Not impressed at all with Faulkner and wish the vehicle would have been at Bobby Rahal's down the road there they like their customers.