Orr Nissan West

Everyone is friendly and welcoming! Always a wonderful experience!! I’ll always bring my vehicle here for service! John, JC, Kera, and Kyle are the best!

Quick and easy process, super friendly employees, we will definitely be back. Thank you Orr Nissan West

Bought a CPO 2021 Nissan Rogue on 11/30/23 w/ 42k miles. CPO paperwork says it passed all fuel related part/component checks as part of the CPO checklist. My sales person Aaron filled up the gas in the car before I left the dealer. Well, in less than 48 hours after leaving the dealership and less than 150 miles driven, on 12/2, the check engine lights on, engine is rough idling and shuttering, making loud noises, and struggling to start the engine. I had the CE codes read at Autozone. There were CE codes for multiple cylinder misfire or fuel problems, codes PO300-PO304 and PO456. I brought my car to the dealer for service on 12/4. I saw in my CPO warranty that under power train and engine the parts should have been covered based on what the check engine codes were. Later on 12/4, I get a call from Daniel (in services) that they found "cloudy fuel that appeared contaminated and they didn't know what it was and had not seen it before." Was asked if I put fuel in it. I informed them I had not but Aaron my sales person filled up the tank before I left the dealership when he sold it to me. Received a 2nd call back from Daniel again who shared that Nissan cannot cover the contaminated fuel problem as it passed the CPO check and the right gas was put into it. Since the contaminated gas was a problem found after I drove it off the lot and took ownership and it was not clear how the contaminated gas was there, it was on me and then quoted me $900+ to fix and clean fuel tank only. Coincidence that 48 hours or less after leaving the dealer there would be a fuel related issue that is not covered under warranty? There is no way in xxxx! I later was informed that whoever works test drove the car said "it seemed to be running ok." What the f*xx! How the xxxx is a check engine light with rough idling and clearly contaminated fuel, not a problem with vehicle safety or operation? I want Nissan to fix my car and make it right or take it back and give me my $11k trade in vehicle!