Dutro Ford Company in Zanesville including address, phone, dealer reviews, directions, a map, inventory and more

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132 S 5th St
Zanesville, OH 43701

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Sales: 740-617-4411

Used Cars: 740-617-4397

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Dutro Ford Company

Overall Rating:

1.6 (out of 5)

13% recommend this dealer

8 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This dealership service center is a complete JOKE

Reviewed by Joe from Zanesville, OHApril 02, 2020

They do not like to do any warranty work. I have a 2019 Ford Explorer XLT that has had issues from day 1. This is by no means the service department's fault but unfortunately, they do not want or like to service cars with warranties. I have struggled over the past year to get things fixed. The service department has zero communication skills with me and NEVER want to work with me getting a car for replacement if my car is serviced over night. Will never buy or get my car serviced from these guys ever again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Continuing 2 Run Credit Check 1mnth After Shoppin

Reviewed by Thoroughly Ripped Off from Zanesville, OhioNovember 26, 2019

I was shopping for a used car the end of October and put in my application for financing. The customer service I got on the phone was so poor and rude I complained and got the manager to help from there. He ran my credit through 1 company, Century National Bank because I had a history with them, but I was declined. The car I was trying to purchase from their buy here pay here lot cost $4,500 and they would not take $1000 down payment out of pocket, they wanted $2000. I declined and this concluded our business. It is now the end of november and in the last month I have now received FIVE(5) notices from various other credit companies that my credit has been ran through them on behalf of Dutro Ford. I did NOT agree to this, especially since your credit drops with every check! After the third one I contacted a manager and was told I signed the agreement for the credit check. I was hoping they would stop after that since they were NOT interested in helping me further, but today(Nov 26-a month plus after I went shopping) I received my 5th credit check. I am livid about the invasion of privacy and damage they are doing to my credit and I want to warn as many people as possible STAY AWAY FROM THIS SHADY BUSINESS!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor service appointment

Reviewed by Curious George from Roseville OhioSeptember 21, 2019

Had a recall. Was told to have it there by 10 and it'd take 3 hours. Went back after 3 hours and the mechanic told me he just got the car and was only done with 1/4 of the job. Asked to talk to the service manager who was on the premises but never showed his face. I was to be back in Zanesville the next day so I asked to drive home something and bring it back the next day. None of the managers would let me do that so I told them to stop the job and I'd bring it back the next day. I did that and the car was finally finished. Never did see or hear from Jeff somebody, the service manager or anyone else for that matter. I will NEVER use Dutro again for sales or service since they are not true to their word nor do they try to work with the customer when they don't hold up their end of the deal.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Dutro Ford Company

Services and Amenities
Factory Authorized Service Center
Body Shop
Parts & Accessories
Courtesy Transportation and Shuttle
Business Center
Internet Access
Comfortable Waiting Area
We don't want to make you a customer for a day; we want to make you a customer for life!With Dutro having 3 New Car Franchises & 3 Used Car Lots we have the vehicle you are looking for. Once you decide on a vehicle we have access to over 40 Lending Institutions as well as Alternative Financing & Buy Here Pay Here! In addition to our Sales dept we have a fully staffed competent Service dept to serve you.

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