Nissan of Streetsboro

I am writing to formally document my experience with the service department at Nissan Streetsboro, which I believe reflects a serious breakdown in professionalism, communication, and standard automotive service practices. In 2018, I purchased a 2018 Nissan Pathfinder Platinum from this dealership. Since that time, I have maintained the vehicle meticulously and accumulated approximately 140,000 miles without incident. The vehicle had never experienced oil leaks, loss of power, or drivetrain issues. Recently, I noticed a low ticking noise originating from the engine bay. I brought the vehicle to a local independent mechanic, who diagnosed the issue as a timing chain requiring replacement. Due to the mechanic’s scheduling backlog and my desire to prevent further damage, I elected to take the vehicle to Nissan Streetsboro for immediate service. Upon arrival, I was informed that a diagnostic would be required at a cost of $175.00. At no point during this initial discussion was I advised that the dealership had only one technician capable of performing this work—who, as I later discovered through repeated follow-ups, was semi-retired and worked only one day per week. Despite being provided a loaner vehicle, Nissan Streetsboro retained my vehicle for approximately four months for what was represented as a diagnostic evaluation. During this time, communication was minimal and only occurred after repeated inquiries on my part. I was eventually informed that the engine had been removed and reinstalled during the diagnostic process. I want to be unequivocally clear: I never authorized the removal of the engine or any work beyond diagnostic evaluation. When the vehicle was returned to me, it was in significantly worse condition than when it was delivered. Specifically: The oil pan had been replaced without explanation or authorization. Numerous engine bolts were loose. The engine was leaking oil extensively—an issue that had never previously existed. The transmission was no longer functional, requiring the vehicle to be towed after leaving the dealership. The dealership’s diagnostic report concluded that the engine block was cracked. This conclusion is difficult to reconcile with the fact that the vehicle was driven to the dealership under its own power, with no oil leaks or performance issues, and was rendered completely inoperable only after Nissan Streetsboro’s involvement. To further compound this situation, I was informed—without any voice communication—that the vehicle was now effectively valueless and that repair costs would total approximately $19,800.00. This information was presented via electronic communication along with a request for an electronic signature, absent any meaningful explanation or discussion. In summary, I delivered a functioning vehicle for diagnostic purposes and received back a vehicle that is now non-operational and substantially devalued, following extensive unauthorized work. This experience represents a complete failure of customer care, transparency, and professional responsibility. I am documenting this matter formally and will be evaluating all available options moving forward.

Highly recommend using Mackenzie for your car sales. Straight forward with you as a customer and doesn’t play the games as the other sales agents normally do. Easy pick up at the airport from Mackenzie and worked a sale with me.

I've never been treated so poorly in a dealership. If it wasn't for the nice salesman Cameron Conyer, I would have left. Beware the dealership photo shops their vehicles. The photos showed the outside of this car was in immaculant condition. It has the beginning of surface rust on the bottom of the passenger door and small nicks in the hood that are rusting. I made a cash offer of 10K for an $11,549 2015 vehicle. Cameron's manager Brian Tallerico came out with an attitude stating he couldn't go that low and was not nice about it. His unprofessionalism was completely uncalled for. Then the finance representative came out, another employee that obviously did not want to be at work that day. I said I have cash for the vehicle and was told I may have to go get a cashier check. We don't take cash. Thankfully the finance manager came out and accepted the cash. Oh, and the crowd of employees at the door mean mugging my daughter and I as we were walking out the door, was completely unnecessary. Not even a "Have a nice day when we walked out" or a "Don't let the door hit ya". As we were leaving the parking lot, an employee walks out, leans on the railing, and stares at me with yet another mean look when we were leaving. Very odd, creepy, and disappointing experience at Nisson Streetsboro dealership. The car was a fair deal and what I was looking for otherwise I wouldn't have made the purchase.