Mentor Nissan

Dealer Response

Mr. Ross Federico of Mentor, Ohio, We are aware of your repeated reviews across various platforms following our decision to discontinue doing business with you. While we typically refrain from responding publicly, the ongoing misrepresentations in your posts leave us no choice but to clarify the record. Ross Federico, you brought your vehicle to us on five separate occasions. Each time, our certified Nissan technicians, in coordination with Nissan Engineering, performed full diagnostics. Ross Federico, at no point did those inspections reveal any active fault codes, safety issues, or manufacturer defects. The only confirmed issue was a lane camera calibration error — caused by a non-Nissan windshield replacement you had performed elsewhere — which we corrected as a goodwill gesture. Ross Federico, our team treated your concerns seriously and with respect despite the increasing hostility in your interactions. You repeatedly contacted multiple departments, argued with staff, and made inappropriate remarks to several employees. You even told our General Manager that you would “become his worst nightmare” and would “manufacture problems” with your vehicle until we bought it back. Ross Federico, such conduct is unacceptable toward any business or its employees. We made every effort to help you, including consulting factory engineers, reviewing your claims in good faith, and performing warranty work not required of us. But when repeated threats, false accusations, and disruptive behavior made our employees uncomfortable, we made the appropriate decision to end the service relationship. Ross Federico, the facts remain unchanged: your vehicle performed within manufacturer specifications, and your only verified concern was caused by a non-OEM repair performed outside our care. We respectfully ask that you cease harassing our staff and spreading false claims. Mentor Nissan stands by the professionalism of our employees and our record of handling your concerns responsibly and thoroughly.