Hugh White Nissan Lancaster

I purchased a 2024 Pathfinder from Hugh White Nissan this week. My salesman, Luke, was polite, professional and extremely knowledgeable of the vehicle. I highly recommend this dealership located in Lancaster Ohio! Thank you Luke!!! Jeanie Rothenberger

I took my 2015 nissan to service department.I had a problem with my driver side window not working.I had a diagnostic done to figure out the problem.I bought 2 parts to solve the problem, it did not fix window.It took 3 trips and finally found the culprit a broken wire on the door.I believe a improvement in the service department is needed.I must thank Calvin for his professional attitude and the fact he listened and felt my frustration.Calvin stayed the course and voiced my concerns.I was not happy service manager did not contact me to help resolve my problem.Calvin took the time and set me up to speak with dealer manager Matt.Matt listened and agreed problem should of been resolved the first visit to service department.Matt was involved and made sure I was able to know the cause of window not working.During my frustrating 3rd visit,the culprit was found a broken wire in the door.Im not happy for the 3 trips but I was treated with respect and patience the whole way through this process.Thank you Matt and Calvin.

Buying a new car is always stressful and we seem to have figured out how to make it even more so with pandemics, shortages, etc. When I decided it really was time for me to make the change, I was concerned with how horrible the experience would be. Dealing with Hugh White Nissan was surely one of my better decisions. They made the whole process almost enjoyable. (At least as enjoyable as you can make dropping several thousand dollars and learning to operate a new vehicle.) And kudos to Jerrod Cunningham for his patience and understanding. He went above and beyond.