Ron Marhofer Nissan in Cuyahoga Falls including address, phone, dealer reviews, directions, a map, inventory and more

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247 Howe Ave
Cuyahoga Falls, OH 44221

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Sales: 866-415-3369

Used Cars: 888-294-3431

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 9:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 9:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Ron Marhofer Nissan

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

710 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Highly recommend this car dealership

Reviewed by John Crittenden from Ashburn, VAJuly 15, 2022

The overall purchasing of a used car went well. Mr. Chuck Willis was very helpful, professional and transparent. Mr. Willis went the extra mile taking time out of his busy work schedule to return calls and to ensure I was getting the right car for me and my family. On the financial side John Sima was very professional, quick and knowledgeable about the content he was dealing with, throughout the entire process. I would highly recommend this car dealership especially when they delivered my car to my door when I live in another state. Marhofer is first rate car dealership

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Stay away!

Reviewed by Drew from Akron OhioMay 20, 2022

By far one of the most frustrating experiences of my life. In February I ordered a blue versa 5 speed. The friend I went with and I did not get a good feeling when we were there we were shown repeatedly on the computer how A versa only gives them about a $500 markup. We were made to feel like we weren't worth the time. March 19th I was told my car had been built and that I was to come up and sign all the loan paperwork and get all of that handled before the car showed up. I got a much better feeling that time about my salesperson that time however when I got home and downloaded the apps from Nissan I noticed that the versa in the pictures was black so my wife verified with Dave that the car was black however I had ordered a blue one but this just being transportation I wasn't too concerned about it and I just let it go and didn't say anything. I didn't want to have to wait any longer for a car over a color. April 6th the car arrived and the front end was smashed on it The picture up there in my profile is the picture that I received of my car. Two days went by and then on April 8th having not heard anything conclusive about what was going to be done I went up to the dealership and talked to Dave directly he told me that I could borrow a leaf and that they were working on a deal with another dealer where they would trade them a frontier for their five-speed versa and was sure to tell me how they would be losing quite a bit of money as how the frontier had a $3,500 .markup compared to the verses $500 markup. I also informed Dave that he had ordered the wrong color and that it should have been blue .I was told that I would be given an answer on Monday April 11th about the trade and that my salesman was going on vacation and I would hear from his boss. By April 17th I had heard no word on whether the trade had worked out or not so I contacted Dave inquiring if I could just cancel this out and go elsewhere and Dave informed me that he had ordered me another versa. May 3rd come around and my loan payment was due for the wrecked versa which I still had not even seen except for the wrecked picture. My wife contacted Dave just to double check the loan was closed out and he assured her that it was. And he also showed her a picture from his computer showing that he ordered me a blue versa on April 6th which is funny because I didn't tell him till April 8th that he had ordered the wrong color. May 10th I start getting collection calls saying that my payment on the 3rd was not made. I called Dave and I left an angry voicemail on his phone which wasn't returned until later by one of his bosses claiming that because I use profanity in my voicemail they will no longer deal with me and that they closed the loan out. However on May 13th I got more collection calls so I decided to go ahead and make my payment. So I am making car payments now on a car that Ron marhofer has not shown me other than a wrecked picture and they refuse to give me a replacement and they refuse to give me physical confirmation that my loan has been closed. Calling Nissan North American will not get you anywhere either they are about helpless. Save yourself some time and go to another Nissan dealer if you have to have a Nissan. They have also refused to answer my life's questions via email giving her proof of the loan cancellation and other things. They are really good at ignoring you unless you show up at their front door ready to buy a car. This review isn't to sway you from not going there I'm just simply hoping that finally they will listen to me and stop ignoring me.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

By far one of the most frustrating experiences of my

Reviewed by rsmarr1982May 19, 2022

By far one of the most frustrating experiences of my life. In February I ordered a blue versa 5 speed. The friend I went with and I did not get a good feeling when we were there we were shown repeatedly on the computer how A versa only gives them about a $500 markup. We were made to feel like we weren't worth the time. March 19th I was told my car had been built and that I was to come up and sign all the loan paperwork and get all of that handled before the car showed up. I got a much better feeling that time about my salesperson that time however when I got home and downloaded the apps from Nissan I noticed that the versa in the pictures was black so my wife verified with Dave that the car was black however I had ordered a blue one but this just being transportation I wasn't too concerned about it and I just let it go and didn't say anything. I didn't want to have to wait any longer for a car over a color. April 6th the car arrived and the front end was smashed on it The picture up there in my profile is the picture that I received of my car. Two days went by and then on April 8th having not heard anything conclusive about what was going to be done I went up to the dealership and talked to Dave directly he told me that I could borrow a leaf and that they were working on a deal with another dealer where they would trade them a frontier for their five-speed versa and was sure to tell me how they would be losing quite a bit of money as how the frontier had a $3,500 .markup compared to the verses $500 markup. I also informed Dave that he had ordered the wrong color and that it should have been blue .I was told that I would be given an answer on Monday April 11th about the trade and that my salesman was going on vacation and I would hear from his boss. By April 17th I had heard no word on whether the trade had worked out or not so I contacted Dave inquiring if I could just cancel this out and go elsewhere and Dave informed me that he had ordered me another versa. May 3rd come around and my loan payment was due for the wrecked versa which I still had not even seen except for the wrecked picture. My wife contacted Dave just to double check the loan was closed out and he assured her that it was. And he also showed her a picture from his computer showing that he ordered me a blue versa on April 6th which is funny because I didn't tell him till April 8th that he had ordered the wrong color. May 10th I start getting collection calls saying that my payment on the 3rd was not made. I called Dave and I left an angry voicemail on his phone which wasn't returned until later by one of his bosses claiming that because I use profanity in my voicemail they will no longer deal with me and that they closed the loan out. However on May 13th I got more collection calls so I decided to go ahead and make my payment. So I am making car payments now on a car that Ron marhofer has not shown me other than a wrecked picture and they refuse to give me a replacement and they refuse to give me physical confirmation that my loan has been closed. Calling Nissan North American will not get you anywhere either they are about helpless. Save yourself some time and go to another Nissan dealer if you have to have a Nissan. They have also refused to answer my life's questions via email giving her proof of the loan cancellation and other things. They are really good at ignoring you unless you show up at their front door ready to buy a car. This review isn't to sway you from not going there I'm just simply hoping that finally they will listen to me and stop ignoring me.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Ron Marhofer Nissan

Ron Marhofer Nissan has a large selection of pre-owned cars trucks and SUV's. Each vehicle is thoroughly inspected and marked with our best no hassle price up front. We offer free home delivery up to 150 miles from the dealership. If you may be interested in this service please let one of our team members know. Additionally you get free car washes for as long as you own the vehicle at any Ron Marhofer Auto Family location!

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