Jeff Wyler Nissan of Cincinnati

I just purchased my second Rogue in the last two months from Jeff Wyler Nissan in Colerain. Liz was great to deal with and gave me the best deal on both cars that I have ever received in fifty years of buying cars. The process was seamless and everything was quite enjoyable. I suggest that if you need a new Nissan that you see Liz at Jeff Wyler.

Unfortunately, I feel taken advantage of by Jeff Wyler Nissan. I hate to say it because the salesperson was pleasant to work with and prompt in follow up communications. After the purchase of my truck, I realized the back window would not roll down. I was told that each car had a multi-point inspection before it was put up for sale. I am flabbergasted that that multi-point inspection would not include something as basic as a window being functional. This was not disclosed to me at any point, and they refuse to fix the issue. Also be aware of the addon's when you purchase from Jeff Wyler, they will pad the final price with hidden extras, some of which you cannot refuse without an additional cost. I will not be purchasing from Jeff Wyler again, and I recommend that you do not either.

This is kind of long, but please stay with me here, as I was a JW skeptic after having a bad experience at the Fairfield location. I cannot attest to the quality of the service dept, but can honestly review the sales/purchase part. Rob Gonzales in sales showed me several cars with the features I wanted, but I wasn’t a fan of the interior color. He and manager Bridgett quickly tracked down my perfect color combo, kept me updated, and had the car transferred within two days. Paperwork was ready to go, and the whole process was seamless. They also gave me the best price around—I compared multiple dealerships from Dayton to Cincinnati, and none could beat it (one even doubted it was possible—jokes on him!). Communication was easy, and I always got quick answers to my questions. Jimmy in finance explained everything clearly, never pressured me on extras, and even organized the paperwork into neat take-home and in-car packs. What really set this dealership apart was the after-sale experience. Rob had my online account and app ready before I even left finance, walked me through every feature of the car (especially safety, which I value as a mom), and encouraged me to reach out anytime. I even received a thoughtful thank-you message after I got home. I’ve honestly never had such a fast, stress-free, and comfortable car-buying experience. Thank you, Rob & team!!