Jeff Wyler Eastgate Auto Mall

Company review: please share so others can be cautious. Jeff Wyler Eastgate Jeep My Jeep patriot 75th year anniversary edition. A deer ran into my car, over the hood and damaged things under the hood 2 years ago. We have a LIFETIME warranty for powertrain. Numerous times it's broke down and been in the shop there. A few times they found nothing wrong and we still had to pay for the diagnostic time, even though they couldn't do so. We've had months at a time without my car. We've even taken it to 2 other places. We knew if they kept messing around and not fixing it the engine would finally blow. In May 2025 it went in once again, inoperable. Thankfully we have our lifetime warranty! Final result- could you see this coming? My engine is blown. Now the warranty company has decided that the lifetime warranty is not really lifetime. It's only until they are tired of paying for repairs. The decision was made that they will pay me what they believe my car is worth and cancel the contract. How nice of them. ************************************** Here is where Wyler comes in. They are charging me nearly 3 Thousand for repairs that did not repair my car. Oh and it gets better, the warranty company sent My check to Wyler who is holding it hostage until I pay them 3k!!!!! 🤬 My car is sitting there with the engine out. They said the warranty company directed me to pay them first, then I can get the check. Jeff Wyler Jeep failed me by not properly diagnosing my jeep, and keep it months at a time many times. They failed, my engine blew, and they expect thousands from me, and no car in return. We would not be here if they would have handled this correctly. They made fatal mistakes, then charge me and I'm left without a car and my check held hostage. Currently I'm on hold with the warranty company, it's been 1 hr and 49 minutes. They make this insanity so that you give in and they win. Please share! All I want from them is to not charge me 3k for not fixing my car and failing me.

You Lied to me about my transmission I brought it over cause I told them I thought my Transmisson was slipping they said all it needed was to be flushed out and fluid changed about 2 weeks after my service was done i was going to Florida and about 6 hours into our trip my Transmisson fluid started getting really Hot and got up to 289 we had to pull over Auto zone ran a test on it and it was throwing so many codes we let it cool off to 190 and was able to drive slowly about another 2 hours till it starting getting hot again and slipping really bad after we stopped and tried to put it in Drive it would only go backwards till finally would kick back in making an awful noise had to have it checked out while we was in Ga (that is where it completely broke done) was told by a chev place that transmission was gone but they couldn't work on it for 3 weeks and we had to have a way back to Kentucky so they recommended to us a transmission place there in Ga and we took to them they told us would need a whole new Transmission so they keep my truck (we had to rent a Car to go on into Fl for our trip) that was on a Monday and they had it ready for us by Friday so we was able to go back home on Saturday so we had no choice but to get it fixed so we could get home a new Transmission which cost us $4000 this was a very expensive vacation due to being told wrong when I brought it into you. When we had to have it fixed they said you all had just put a band aid on it and didn't fix the problem I will not be seeking out your services for anything in the future as I can not trust your mechanics

I have a 2016 Kia Sedona that Kia motors paid to put a new engine in. I was very thankful to get an engine under warranty. The old engine had a blown head gasket. The problem is Jeff Wyler said if I did not pay $600.00 they would put the old oil and antifreeze from the blown motor into the new motor. They also would not replace the serpentine belt or 2 radiator hoses. Unless I paid the extra. While looking at the receipt it shows all this was done at nc. But than added on at the end if receipt. Parts $180.47 with additional 399.00 labor for parts that all ready had to be disassembled and replaced. An extra $39.00 miscellaneous and 39.11 taxes. Total 657.58 for something that was already included in the engine replacement. Tried to talk to service tech but no luck. Double charging or adding in extra fees when Kia motors is already paying the bill is not the way to treat a customer.