Capital Nissan of Wilmington

The staff is friendly but professional. They answer all questions but are not high presdure. I recommend tbem highly!

This dealership had friendly staff, despite the fact that they were busy on a Saturday and only had 1 finance guy working. This slowed the process down a little, but even so, it was such a smooth process. I knew which vehicle I wanted upon going there, and the salesman, Jerry, was able to give me all the information I needed and answer all my questions without trying to sell me a more costly vehicle or any add-on features. I felt like they were straight forward and the most helpful for my purchase. There’s NO RUN-A-ROUND with these folks. In fact, my Mother and younger brother were there with me; and after seeing how the process went with my purchase, my brother bought a used BMW from them while we were there. He had a trade-in, and that process went just as smoothly for him. I would definitely recommend this place to anyone looking to purchase new or used.

Capital Nissan I bought a car after my horrific car accident. I went with these guys after I bought a previous car from them when which I bought it they didn’t even service it!!!! A certified pre owned. I decided to do a second go because I was desperate and needed a car. My husband did most of the talking and agreed on 1000 down if more let us know. The sales man did a deal for 1500 and although I should have looked I was traumatized and just signed what he told me. He charged me 1000 bucks. After this I didn’t think anything of it. I didn’t even look at the paperwork because it was a done deal. Now 3 week later he called me and told me I owed 500 dollars. Mind you I just moved, got in a Wreck and needed to pay off my old car, pay the money towards new car, plus other expenses. I did not have the money and told him that and even told him he’s the one who charged and I thought it was 1000. He told me “oh I worked out a better rate with more down” I pleaded for a payment plan or anything and crickets. Every few weeks he’ll call asking for money. I called multiple times to talk to someone else and they all told me I need to speak wi the Charlie. He told me to put it on a credit card but that wasn’t an option. After this he had them call me to pick up plates when I already had plates. It was super weird. I then told him look I can pay after Xmas hopefully because I do have a few kids. Now I know I owe the money. I wasn’t trying to get out of it but I can’t make money appear. Anyway I get a text again from personal numbers how I need to pay money owed and it was the gm. I again called him again and his response after explaining was like look that’s not my problem basically I’m running a business and need the money! Really cold and nasty telling me it’s the end of the year and he’s owed and wants his money. I called over a dozen times!!!!! He’s not calling me 2 months later!!!!!! Why didn’t you call me when I called and begged for a higher up! Then tells me I don’t do plans anyway so I don’t know what to tell you. My advice STAY FAR AWAY FROM THEM! Trust me. And I have proof of this all. From text, call log, personal calls at 10pm!!!! So disgusted.