Great Customer Service
Reviewed by Sharlayne Thompson
in Shelby
August 07, 2020
After searching for a small suv with great gas mileage and lots of extras, I went into Nissan of Shelby and was amazed to find the vehicle I was looking for. James Ford (our salesman), took very good care of us and made sure that we got exactly what we asked for.
Ms.Chamara Dillard
Reviewed by Chamara Dillard
in Shelby,NC
June 18, 2020
Enjoyed experience, salesman James Ford was very friendly, helpful .Process was not long,got 2017 and couldn't be happier, will definitely come back for next vehicle.
Only about that commission, not the customer.
Reviewed by Heath
in Shelby, NC
April 11, 2020
Where to begin.. First off let me say I was a loyal customer at Nissan of Shelby for a few years. I bought my first car from there and now, with the experience I had with my second car, I will NEVER DO BUSINESS with them ever again. I will provide a TLDR if you want to scroll through all of this but, to go into detail, it all started with the day after I purchased my car on March 23, 2020.
My family literally had a less than two day turn of financial events due to the global outbreak of the COVID-19 virus. I was told my hours were going to be shortened and my step father lost his job. So that made our financial situation more strict to say the least. With all of this happening within a 36-hour window, I called Nissan to try to get them to take the car back, which I had not driven since getting home after the purchase. I received no response at first, then the GENERAL MANAGER, Patrick, decided to text me, at 10:12 AM, instead of returning my call saying "I'm waiting for the bank to open so I can speak to someone". Now I was more than understanding because I had already dealt with my bank changing hours. So I waited and did an hourly text check-in asking if he had heard anything bank and he basically gave me the go around saying "Phone lines are busy" and things like that. So, after hours of this, I decided to have my wife and myself drive up there with the car and everything in hand to try and give it back to them around 2 PM. When I walk in the door and ask for Patrick he comes to me and says "I got ahold of the bank", now in my personal opinion that seems weird to me that he was finally able to get through when I show up in person, but I brushed it off and ask what can we do about my situation, I really need to return the car. He says the bank said they won't cancel the loan, they've sent all the paperwork and everyone "has been paid". After pleading with them to reconsider, they again tell me there is nothing they can do, that the paperwork had been sent in the night I bought the car. So I left there knowing Patrick had gave me the go around all morning, knowing he wasn't going to help me but wanted to appear as if he was. After getting home I decided to call the bank that controlled the loan and see if there was anything they could do. After getting through to a supervisor, he assured me that the loan contract could be cancelled, and that they hadn't even received the paperwork yet but, again, would be more than happy to cancel the sale once it did. Feeling a shred bit of hope I call Nissan back, with the bank supervisor on the line, in a three-way call, and explain that the deal could be cancelled with no repercussions, that it was solely up to the dealership to cancel it at this point. Patrick then proceeds to tell me that he personally called the owner of the dealership and said that he would not back out of the deal. I asked if we could speak to the owner and Patrick told me that he was going to be out of the office for a couple of weeks and I asked if there anyway I can get a hold of him to explain my situation, perhaps an email or other office phone, and he said "No". I'm sorry but an OWNER of a dealership has to have an email or other office number, or something, but of course I am denied again. Now I am stuck with the car I needed to return all because PATRICK, the General Manager, of Nissan of Shelby is more concerned with his commission than faithful customers. I STRONGLY RECOMMEND EVERYONE TO NEVER TO BUSINESS WITH THEM. They are not looking out for you, only themselves. They are not professional, and will say anything to get you out of the way.
TLDR: Bought a car, my financial situation flipped within a day and a half because of the COVID-19. I tried to return the car only to be given the go around by the General Manager all day and was told I couldn't return the car, even when the bank that controlled the loan said they would cancel the sale. Still told no by PATRICK, because all he cares about is commission.
