3580 Southwestern Blvd
Orchard Park, NY 14127

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of West Herr Nissan Orchard Park

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

364 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I scheduled an appointment for an oil change with this

Reviewed by jdegolyerDecember 12, 2025

I scheduled an appointment for an oil change with this dealership in November on line. When I arrived on time for my appointment this morning at 9 I was told there was no record of an appointment for me. I was informed that when you schedule on line and it shows an available appointment that doesn't necessarily mean the appointment is really available. You have to wait for a phone call to confirm the appointment is available. Really?? How was I supposed to know that? and due to staff shortages I could not be fit into the schedule for today, and if I want to schedule a future appointment it is going to be forever. How encouraging is that?? Do I want to schedule ? No.,

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Trust them to do a great job and they do everytime.

Reviewed by Maryfox43December 12, 2025

Trust them to do a great job and they do everytime. Thanks Michael and crew.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Customer service was exceptional and the work done on my

Reviewed by J C from Orchard Park, NYNovember 05, 2025

Customer service was exceptional and the work done on my car is great. All staff made my car repair go seemlessly. There was plenty of communication, very professional and helpful. Amanda was the main employee helping me through the repair process, she was great, as were all the others involved. When I had a question after I got my vehicle back, they brought me right back in and answered my questions. I wouldn’t go anywhere else in the future!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Nissan Orchard Park

West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.

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