Nissan
New Car Dealership in Hempstead, NY
Overall Rating
4.1/5
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We at Garden City Nissan appreciate your interest in both our store and in our site. We sincerely hope that your visit to our online office has been a pleasant one.
Both our Service Department and our Parts Department are qualified to assist with any needs you may have in the maintenance of your New or Used Nissan, and our prices are very competitive.
As the "#1 Selling Nissan Dealership in the World" the staff at Garden City Nissan is committed to customer service. Our drive for owner loyalty means that your experience with us is top notch, regardless of what your needs are.
Need service for your new Nissan?
Garden City Nissan's Nissan-trained mechanics can help.
Garden City Nissan Reviews
Overall Rating
4.1/5
66 out of 83 people recommended this dealer
Overall Facilities:
3.8/5
Buyer Beware. Stay Away!! - very Dishonest!!
Reviewed by Benjamin
in Albany, NY
January 13, 2020
Not sure where to Start... Please read through to learn from my experience and save yourself from major heart ache
These people made me drive 175 Miles to pickup a used car that they had me set an appointment for. We had discussed price over the Phone and they even had me do a credit check to make sure the financing would not be a problem. They were rude, condescending, deceitful, crocked and untrustworthy.
I was working with the rep called Alexis who had me work with the manager Nick. I asked for a written summary of what we had discussed and I was told they cannot send me one because they could not verify my identity over the phone due to privacy laws. Now I know that was BS because its all a bate and switch mechanism. The told me there was a $1900 fee in addition to what they listed it for. Which I was OK with the candor and sort to negotiate it down. Talking with the manager that fee was negotiated down to $1000. Knowing I got an agreement, I just wanted written confirmation which the did not provide. That should have been enough for me to cut them loose. Unfortunately , i did not listen to that voice in me that said they were not trustworthy.
So, my wife and I drove 175 miles and got there and it appears all the conversation we had had disappeared and was told those were all irrelevant. The sales guy assigned to us called Steven started from scratch... In addition to the $1900 fees, came another $1495 fees which Steven could not articulate what it was for and refused to even write it down on his note pas so i can see what went into his fuzzy math. He wanted me just to watch his phone screen where he punched in numbers into the calculator App.
Steven told us that no one made us come there, that we came there based on assumptions and that we had nothing in writing, exactly why I asked for it. The manager, Nick I had spoken to was not there. Steven also tried to sell us car certification even though the Car was advertised as Certified Pre-Owned.
The manager on Duty, Victor, who i was asked by Alexis to report to when we got there was just not at all helpful as he was perched behind his glass office. He even told me that Alexis who had been helping me with the process and doing the negotiations, was just someone who answer phones and knew nothing about car sales. I told him that was insulting and demeaning; did not hear him back away from those comments
Here is where it got worse, while we were there talking to Steven, they were at the same time selling the same car to another person who was also there, seated 2 tables away from us. They tried to get us into a bidding war, which I found terribly dishonest . Victor instead tried to sell us to buy another car which we were not interested in or try to selling us into a lease which we were seeking to stop doing. We had come there for a Specific car because of the color and they know exactly why we were there.
At the end Victor said, well he and another problem and it is that the other person had accepted to pay more money than me. All About money
So, they made us drive 175 miles to what I thought was an appointment to pick up a car and they sold the car to another person in our presence. TOTAL DISHONESTY.
Obviously, I had a TERRIBLE experience with this people and WILL NEVER deal with them again nor recommend anyone deal with them. They are very dishonest and represent a model for why Car dealers get a bad rap...
Please look elsewhere. There are plenty of other reputable care sellers out there. Garden City Nissan is just plain terrible. I wish my miserable ordeal on no one.
watch out for 2 thousand dollars in purchase fees!
Reviewed by Sohail
in Allentown PA
November 18, 2019
There is a reason why this dealership is 3 star rated.
Spoke to their manager Nicholas Beddoe today and found out that they charge close to two thousand dollars in fees. This is also known as low-balling in teh auto sales industry. They advertise a price that is attractive and then add $2K to the price in hidden fees.
Very Satisfied
Reviewed by Frank
in Astoria
June 28, 2012
I went to Nissan of garden city and delt with a salesguy named Tony. I originally came in the store looking at a used Altima and I drove out in a brand new Altima. I couldnt believe how much of a savings I received with the new car not to mention they got me low financing. I had one of the best car buying experiences. Not only was Tony great but I also delt with a man named Carlos who went over the entire car with me again! I love the way they do business and I have no doubt in my mind that I will be back when its time for another car.
