Hoselton Nissan in East Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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66 Marsh Road
East Rochester, NY 14445

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Reviews of Hoselton Nissan

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

50 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I have owned Nissan vehicles for the last 30 years. No...

Reviewed by Bad Transmission - Poor Problem Resolution January 29, 2022

I have owned Nissan vehicles for the last 30 years. No more. I owned a 2015 Nissan Murano with 115,000 miles. While under bumper to bumper warrantee it had transmission issues at 40,000 miles. I heard a noise every time I would go down a hill and then accelerate up the next hill. Took it there no problem, drove away happy. Fast forward 7 years and 75,000 miles and it needs a new transmission and transfer case. $8,500.00. Yes that’s $8,500.00. Does it seem right that a SUV that’s 7 years-old would need a new transmission and transfer case at 115,000 miles. I don’t. Jared from Hoselton did not go out of his way to help at all and pawned me off to the national Nissan phone number. I heard the same song and dance. They would not honor any type of warrantee at 115,000 miles even though it had transmission issues at 40,000 miles. I am told the CVT style Nissan transmissions are not as reliable by far than a more traditional style transmission. I am disgusted with my experience with Hoselton Nissan on Marsh Road and will never do business with them again. I am also discussed with my treatment from Nissan USA - no good will gesture from them. To add insult to injury, I inquired about a potential trade-in for a Hoselton Toyota and was told they would give me salvage of $350.00. Since I need a car now, last Saturday I ended up selling it for $6,700.00 on Marketplace. A far cry from their offer of $350.00. Without issue, the cars value is from $18,000.00 on the low end to $24,000.00 on the high end. Without transmission problems and the price of used cars sky high, I could have gotten closer to $24,000.00 if not more. I figure with what I got for it, I’m out $15,000.00. Thank you Nissan and Hoselton. It would have been nice if they would stand behind their product or make a better car. Perhaps I will join the recent flurry of class action suits against Nissan for transmission problems. Do yourself a favor and steer clear of Nissan and if you don’t want to feel like you got ripped off every time you walk out of the dealership, steer clear of Hoselton as well. One aggregated and poor former customer.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My salesperson, Cardell Bouie was great.

Reviewed by jcochijJanuary 03, 2020

I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the wonderful review and for choosing Hoselton Nissan!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

4.8 (out of 5)

New Pathfinder

Reviewed by ADavisAugust 17, 2019

We had a very good experience purchasing our Pathfinder with Mike Andrushko. He was very friendly and professional. We also dealt with Tim Lippa the day we picked up the vehicle, he was also great to work with. We were very happy with the whole process!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We're so happy to hear you had a wonder experience and love your new Pathfinder!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

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