Destination Nissan

Mike in service is outstanding as well as all of the employees in that area. They are conscientious, knowledgeable and extremely helpful in guiding someone through the process without any pressure. I highly recommend them.

Took my vehicle into Destination Nissan for some recall work which apparently did not include a recent issue I had with my Rogue. I had recently taken my Rogue in to an independent service provider (not the dealership) for an oil change. When they attempted to loosen the plug, the cylinder fell out! This is when I learned that the car had a plastic oil pan. Whaat??? A PLASTIC oil pan!! My mechanic replaced the cylinder but notified me that it was a temporary fix. When I mentioned this to Mike (in DN service dept.), he explained that other vehicles with this problem resulted from over torquing the plug and he suggested that my mechanic may have over torqued the plug which caused the cylinder to fall out. I’ve been going to this service center for years and trust my mechanic explicitly. I was taken aback by his implication that my mechanic was at fault (which I recognize may or may not be valid). That aside, I can’t imagine it would take much torquing to loosen the cylinder from a PLASTIC oil pan! I don’t know much, but plastic (mechanical) parts on cars sounds pretty flimsy. Aside from the above issue, Mike was delightful - very nice - and I was mostly pleased with my experience.

Good experience. Work done promptly and I was out in good time. Clean waiting room