7707 Lomas Blvd NE
Albuquerque, NM 87110
Sales: 888-558-3252
Used Cars: 888-559-6732
Sales Department
| Sun | 11:00am – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 5:30pm |
See all dealerships near Albuquerque, NM that carry Nissan
Overall Rating:
2.2 (out of 5)
78% recommend this dealer
326 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I have not purchased a vehicle from this dealership since
I have not purchased a vehicle from this dealership since 2006, despite recently acquiring a new vehicle in Arizona. My attempts to negotiate a deal with Malloy Nissan were unsuccessful. I brought my car in for a complimentary oil change, as indicated by my Monroney sticker. During my visit, I encountered Mr. Andy and Mr. Benson. Mr. Benson explicitly stated that he would not assist me, emphasizing that their dealership is the top performer and does not require my business. Consequently, I took my vehicle to Reliable Nissan, where I received the complimentary oil change promised by the manufacturer. I question why any individual would choose to conduct business with Malloy Nissan, given their apparent lack of customer service from sales to the service department. I am an unsatisfied former customer.
Dealer Response
Neospaw, Thank you for taking the time to share your feedback. We do want to respectfully clarify several important points, as portions of your review misrepresent the circumstances of your visit. The complimentary oil change you requested was not a Nissan manufacturer benefit tied to the Monroney sticker. It was part of an “oil changes for life” program offered exclusively by the selling dealer in Phoenix, and those programs are not transferable to or redeemable at other Nissan dealerships. As such, Melloy Nissan was not authorized to perform that service at no charge. Additionally, our records do not support the statement that all of your vehicle servicing has been completed at our dealership. We strive to be transparent and consistent in how we apply service policies to all customers, and we cannot honor benefits that originate from another dealer’s private promotion. At no point is it our intent to dismiss or disrespect a customer. However, we must operate within manufacturer guidelines and dealership policy, even when that decision is not the outcome a customer is hoping for. We respect your choice to service your vehicle elsewhere and wish you the best moving forward. Mike L. - Melloy Nissan
Maximum rating = 5
Let me be a good bad example.
Let me be a good bad example. I trusted Susan in the used car department to be honest and uphold her word(s). I was hesitant to purchase a used car sight unseen. Susan shook my hand and looked me in the eyes and "I promise I'll take good care of you." multiple times. It was my naivety believing her and the finance person, and the used care manager. Don't EVER BUY A CAR WITHOUT test driving it. Susan told me the car would be ready by Tuesday, well within the 5 day limit to return a used car. Somehow the car wasn't ready until that Thursday. 1 week past the signed contract date. I asked to void the sale. The male manager told me,"It's too bad, it's already been sold." I had brought my DD 214 into the dealership that Wednsday. I was told by Susan and others that it would only take a few minutes when I picked up the car since they had all the required documents. The day I picked up the vehicle, I made an appointment for my dog for her injury 3 hours after my scheduled pick up time. On my way, Susan called and told me I had to sign some more documents. I asked her how long, "just a few minutes." Well, I missed my dog's appointment because I was there over 2 hours! I specifically asked Susan if there was a problem w/ the financing. "oh, there's no problem." Well, that was another lie. I got financed but they had to go to another credit union. Supposedly the car had been detailed by Susan. There was a foam sticky circle stuck on the dashboard. I asked Susan if she saw it, she said no, show me. So, I did, "oh yeah I saw that." To add insult to injury, it was over 100 degrees that day. I was getting ready to leave, when Susan stopped me and told me I couldn't leave because she didn't have the truck keys and what did I do w/ them. I gave her the keys when I walked into the nightmare. So, I had to wait outside for another 20 minutes waiting for her to find the key. I was going to MN to see my sister. I was checking the car to make sure I had a jack, spare and put my battery cables in the car. The car was missing the jack. I messaged Susan who told me let me ask my manager about what I can do. I waited a day, no reply, so I went and bought a jack myself. Oh, they did offer me a free oil change, so I think I have like 3 free oil changes between the finance person, Susan and the one you get w/ purchase. The moral of my story is don't buy a car without test driving it. It's one thing to mistreat me but to cause harm to an animal is another whole level of cruelty.
Dealer Response
Nancy, Thank you for sharing your feedback. We take concerns like these seriously and feel it is important to clarify several key points, as there are significant inaccuracies in your account. This vehicle was purchased at auction specifically at your request, based on very detailed criteria you provided regarding model, color, and equipment. It was a difficult vehicle to locate, and transportation and reconditioning required several days. This timeline was communicated throughout the process. Regarding the claim of a “5-day return” or “cooling-off period,” New Mexico law does not provide a cooling-off period for in-person vehicle purchases. That provision applies only to certain in-home sales and does not apply to automobile transactions conducted at a dealership. Once the contract was executed, the vehicle was sold. Susan maintained thorough, time-stamped notes in our dealership CRM throughout this transaction. Those records do not support the claims of misrepresentation, dishonesty, or withheld information regarding financing, delivery timing, or vehicle condition. Financing was successfully completed, which can sometimes require placement with a different lender—this is common and fully disclosed during the process. With respect to vehicle condition, the vehicle was detailed prior to delivery. Any minor cosmetic concern could have been addressed had it been raised at the time. As for the jack, this is the first time the issue was raised—approximately seven months after the sale. Despite that delay, we offered reimbursement for the jack, which was declined. At no point were you prevented from leaving the dealership, nor were your keys intentionally withheld. Any suggestion that our staff acted with cruelty—toward you or any animal—is offensive and categorically untrue. Your personal scheduling decisions, including appointments unrelated to the vehicle purchase, were entirely within your control. We regret that you are dissatisfied, but we stand by our team’s professionalism and the documented facts of this transaction. We remain committed to fair, transparent, and respectful dealings with every customer. Mike L. - Melloy Nissan
Maximum rating = 5
Stay away!
Stay away!!!! Will promise anything to get a deal. When came back after purchase to pick up car found and they had not fulfilled their part in purchase agreement. They said I bought a sedan and purchased SUV. Was yelled at when showed they were wrong in facts. Was told nothing would please me and walked away. The Manager was not updated on new policies and laws. I asked for documentation on a finish had paid for on the car. Told no. Called back later and finally got a certificate. I always took a male with me just “to be there” to escape the 77 year old female treatment. Did not this time. Huge mistake. The list could go on. In case the thinking is that I do not know what doing—-did research and taught graduate courses for 40 years in Global Consumer Economics. Have a PhD and law degree. Worked with many major companies, including car manufacturers, on consumer issues, given testimony before Congress, facilitated passage of consumer legislation and list goes on. I am putting this information out there because need to alert and say BUYER BEWARE regarding Malloy Nissan dealership.
Dealer Response
Thank you for taking the time to share your feedback, Sarah. We take all customer concerns seriously, and we are very sorry to hear that you feel your experience fell short of expectations. After reviewing our records, we have not been able to locate a sales transaction under your name or any details that match the situation described. We would never want a guest to leave feeling unheard or mistreated, and we certainly do not condone disrespectful behavior toward anyone, regardless of age or gender. We would appreciate the opportunity to look into this further and clarify any misunderstanding regarding your purchase, agreement terms, or documentation. If you believe this review may have been posted under a different name or if you can provide the vehicle information or date of visit, please contact our management team directly at: 📞 505-545-6420 📧 customerrelations@melloynissan.com Our goal is always transparency, professionalism, and ensuring customers have confidence in their purchase and experience. We look forward to speaking with you and addressing your concerns. Thank you. — Melloy Nissan Management Team
Maximum rating = 5
Nissan Dealer Albuquerque NM New Mexico's premier Nissan dealer. New Altima Xterra Titan Trucks & more; plus largest Nissan used car inventory. Serving NM for over 47 years with Service Dept Parts Commercial Vans & Rentals. Nissan New Mexico Sale Nissan & Used Car dealer Albuquerque Santa Fe Rio Rancho Belen Grants. New Mexico's premier Nissan dealer.
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