Riverside Nissan

Purchased my lease over a year and a half ago with Steve, who was a great salesman. From day one there was an issue with the radio of the vehicle. Then a year later the high beams totally stopped working and the sensors in the backseat go off occasionally, with no one occupying the seats. I have reached out to the Service department via email and phone with no response. I made an appointment to have the car looked at receptionist automatically states I must pay over 200 just to have it diagnosed of course I advised them, this is a brand new car and should not be having issues. I asked to have the service department manager return my call until this day I have not received a call. But the attitude I was given during that conversation was unacceptable and I had to disconnect the call! First time leasing with Hackensack & Nissian in general with such horrible customer service it will be the last!

Salesman was great, the Kick was great and was ready to try and make a deal for a lease. The numbers came back way higher than online. Almost double for the monthly payment with a lower down payment. I told this to him so he said I'll get my manager and see what we can do. Which I hate. It means they were trying to get more and I hate haggling but I understand that's the way it works. Manager came over and I explained everything and he said well the internet site doesn't include the taxes and fees. And I said it did, it asked for my location, they are pretty much lying about the cost on the website. He said, "well you have to be able to read", got up and walked away. So I did do. I drove to Route 17 S Nissan. Told them I didn't need to waste anybody's time and asked to see their best price on the same exact vehicle. It was about $100 less. Not sure what's going on at Riverside but as long as my insurance payment comes through, they lost a sale as I will be buying from Route 17S. I do feel bad for the salesman, he was a nice guy, answered all my questions and lost a sale because of his manager. The new salesman will get the commission and all he had to do was print out a piece of paper. I'll see if I can edit a picture of the new car if everything works out, insurance wise.

The best experience being it was my first time buying a car. I appreciate everyone, from the manager Travis to the sales experience to the finance department. They were patient with me and understanding about what I wanted. Everything went smoothly and I was in and out of the dealership in a reasonable time. I recommend Riverside Nissan to anyone looking to buy a car and experience amazing costumer service.