Route 23 Nissan

Wish I could give below zero review to this. It has been 5 days since I went to this dealership, and they still do not have the vehicle I inquired about. They aggressively market the vehicle that doesn't exist or do not have in their possession. Scamming Dealership. Very shameful and not aligned with Nissan's Brand Name. Do not drive there, until and unless you do video call with them and see the car you are interested in. As soon as I put my inquiry online I got a call from Bonnie Miller-McKenzie, followed by Stephanie Calle. They both confirmed that the vehicle is at the dealership and when I can come for the test drive. They booked me a same-day appointment for 4:00 pm. Based on that, my wife and I took half-day xxxxxx we could make it to the dealership on time. While driving there, we received a text and call confirming whether or not we are coming, to which I said coming, but a little because of the traffic. Upon arrival, we were asked to sign up for the entry and then assigned us Julio Acosta as our salesperson. Julio took my license and all the personal information so he could prepare all the documents. After that, we were asked to wait so he could grab the key for the vehicle. all pleasant up until now. Julio comes back saying, they do not have a vehicle at the dealership yet, and it may take a few more days to come. I mean, come on. Is this some roadside dealer or a reputable Nissan dealership? No one, absolutely no one, had any clue about what is going on. No one wants to speak to me. After a few minutes, someone came to us saying Let us discuss the pricing first, as soon as the car arrives we will do better for all this hassle. I was still calm and did cooperate with Julio, so we can work on some numbers. Julio did some back n forth with the sales manager and ran some numbers. When asked for numbers in writing, I was refused to give anything or any numbers in writing. (Nissan Dealership at it's best). Another surprise came when I left Julio sent me email saying this. "I just wanted to thank you for coming in today and allowing me the pleasure of helping you with your vehicle-buying decisions. Here is some additional information on the vehicle you looked at today." I mean, come on, did I see any vehicle, NO - I did not. Nextday morning, sales girl Bonnie called me and asked me how my trip was and if I liked the vehicle or not? When I am available to purchase. I did ask her to get me a supervisor, and she put me on hold and then simply hung up. I mean, is your dealership a Joke or what? You are saying there is confusion about the car. It is not confusion but mismanagement and a lack of communication between departments at your dealership at full display. I do not see any difference between any roadside dealership and yours. Your dealership is a shame to the name of Nissan.

the team at Route 23 Nissan is great to work with. Got a great lease and I will head back for service, too!

I wish I would have read the reviews before wasting the 2 hour trip to this deceptive dealer. Beware of their Certified Pre-owned pricing. It is xx. I called first to ask about the pricing. I spoke to Bonnie and asked if there was any qualifications to get the price (military discount, college grad, etc) She said the only qualification was to finance through them. When I get there, the salesperson Julio was great. Nice guy, accommodating, informative. When he brought me my offer, it was about $7000 higher than was stated on the site. I asked for the breakdown (which in my opinion was deliberately not included in the offer). He got it for me and there was $4000 in some protection and $2500 in dealer prep fees. When the used car sales manager came over, he explained that those fees couldn't be waived, they were the CPO reconditioning fees and protection against dents, windshield chips etc. That was the part of the 7year/100K warranty. I stated that no where on the site did it say those fees were not part of the price stated. He hid behind a disclaimer "other fees may apply" Absolute misleading tactic as when you are searching for a car, see Certified Pre-Owned and a price, a reasonable assumption is that the price includes the costs that make it CPO. They continued to try to sell me other options and landed on another CPO vehicle almost identical in price and were all of the sudden able to sell it to me at a better price (they did not give me the breakdown again). Very shady, very deceptive. No integrity in this dealership. I will be filing with BBB and CPA. Buyer beware.