1567 NJ-23
Butler, NJ 07405

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Sales: 973-524-7344

Used Cars: 973-315-6244

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 4:00pm

Reviews of Route 23 Nissan

Overall Rating:

3 (out of 5)

79% recommend this dealer

1106 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I wish I would have read the reviews before wasting the 2

Reviewed by Chris G from Olyphant, PADecember 14, 2025

I wish I would have read the reviews before wasting the 2 hour trip to this deceptive dealer. Beware of their Certified Pre-owned pricing. It is xx. I called first to ask about the pricing. I spoke to Bonnie and asked if there was any qualifications to get the price (military discount, college grad, etc) She said the only qualification was to finance through them. When I get there, the salesperson Julio was great. Nice guy, accommodating, informative. When he brought me my offer, it was about $7000 higher than was stated on the site. I asked for the breakdown (which in my opinion was deliberately not included in the offer). He got it for me and there was $4000 in some protection and $2500 in dealer prep fees. When the used car sales manager came over, he explained that those fees couldn't be waived, they were the CPO reconditioning fees and protection against dents, windshield chips etc. That was the part of the 7year/100K warranty. I stated that no where on the site did it say those fees were not part of the price stated. He hid behind a disclaimer "other fees may apply" Absolute misleading tactic as when you are searching for a car, see Certified Pre-Owned and a price, a reasonable assumption is that the price includes the costs that make it CPO. They continued to try to sell me other options and landed on another CPO vehicle almost identical in price and were all of the sudden able to sell it to me at a better price (they did not give me the breakdown again). Very shady, very deceptive. No integrity in this dealership. I will be filing with BBB and CPA. Buyer beware.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I purchased a 2025 Pathfinder and my sales person Tom.

Reviewed by bvh109November 12, 2025

I purchased a 2025 Pathfinder and my sales person Tom. He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recommend them to anyone who is looking for a new Nissan.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I bought a 2025 central last week and I must say that

Reviewed by sfid718November 12, 2025

I bought a 2025 central last week and I must say that bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and her smile and her laugh are infectious. Thank you so much for making me feel very comfortable. Bonnie.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Route 23 Nissan

At Route 23 Nissan we take pride in being dealership you can rely on. We offer the latest new Nissan models high-quality used cars and top-tier automotive service. When you visit us from Parsippany Totowa Wayne or Oak Ridge NJ you'll find a positive and easy-going environment that puts our customers' satisfaction first.

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