Springfield Nissan/Kia

Rude finance officer that added four thousand dollar warranty after being told we did not want. Then sured scare tactics and excessive speech to intimate us into accepting. Never received any paperwork on warranty kept getting paperwork from warranty companies with dealership name trying to get us to sign up for warranty? Got out paperwork that has been in glove department since we bought car to figure out what we had paid for and if all the warranty mail was associated with our purchase and only thing in our paperwork was the four thousand dollar charge on loan paperwork. Contacted finance officer who insisted it was with our paperwork (not) i asked her to mail copy of warranty as i admit to being a seventy year old with no tech savy or equipment and she refused insisting that she has no way of mailing paperwork and that she does not work in a office still have no idea of what we were charged four thousand dollars for

No service after the sale. We brought our car in during warranty period 2 issues were going on... their service dept denies nothing is wrong one one issue ( which was sensor not working properly, the other issue was the hood was out of alignmen, they put a bandaid in that issue. I mean all they did was put what looked like a round rubber disk under the hood, and it just kinda wobbled in its place, another words it was securely tight fight. Well after the hood was opened to have it serviced for the oil change it came off. Now our car is 3 yrs old, as of last November but only has 30k miles on it. We called with our complaint and we called consumer affairs at Nissan. Springfield agreed to fix only the hood, but get this... this time they sent it a body shop to fix the hood. But their service dept and service dept Mgr wanted to make me and my husband very aware of how Spfld Nissan went out of their way to satisfy us.. we responded " ... well if had been done correctly the first time while under warranty, I guess we would not have needed this " special" service". I called the body shop where they sent it to, and asked what was done to the hood to correct the issue. They said they had to readjust the fender to be able to align the hood correctly. As far as my sensor stopping me in my tracks for no reason, well as before they said nothing is wrong, although since warranty time, not only did my car lighty lock up again, but SINCE I came home from their 'special" after warranty service, I have another waring light light on my dash.. This one is in my RPM cluster. So I have a car with 30k miles, that sometimes hesitates driving down the road/hwy, I'm hoping one day it doesn't just stop completely with other traffic. And PLUS as of today I have my " out of windsheild" warning light on with a big yellow warning light, And another sensor/warning light now lite up in my RPM cluster. 2 service guys at Spfld Nissan advised me to turn off my sensors completely if the lighted up dashboard is bothering me. Wow... really??? And during this ordeal... the service guy repeated himself like 3x advising how it costs thousands of dollars to fix the computer stuff in this car. Really??? Gee whiz I didn't know that, especially when all this was listed on the sticker price when we bought the brand new. Well here is what my husband and I think happened. The car may have been damaged during the shipment and delivery to the dealership, causing these issues. Reason for this theory? Well perhaps as the car was being loaded / unloaded off the delivery trucks/trailers the front passenger side hit something just enough to mess up the fender causing the hood to be out of alignment and causing some malfunctioning of the car computer, maybe loosened something or cut something. And it's seems very strange to us that after the service dept had our car for a few days, they had time to sabotage the computer system, and maybe that's why I have another warning light on my dashboard. I work long hours, my husband works away from home, it's difficult for me to keep other appointments, watch the grandkids etc and keep going to service dept at Spfld Nissan for hours at a time. Beware, I'm sure everybody is nice and polite when you're purchasing a car, and I'm sure the are friendly when you get your one single free oil change But not nice and polite after the sale to fix an issue..

Elijah Cloud was very helpful and courteous. His knowledge of the vehicles on the lot is exemplary. He took the time to answer questions and went above and beyond.