St. Charles Nissan

Dishonest, High-Pressure, and Misleading Dealership Experience If I could give zero stars, I would. My recent experience at this dealership was one of the most frustrating and dishonest car-buying encounters I’ve ever had. I came in for an advertised special that clearly stated both the vehicle price, and the nationally advertised financing offers. Unfortunately, from the moment I arrived, it became clear that honesty and transparency are not priorities here. The first salesman, Mitch Riordan, greeted me but seemed completely uninterested in helping. He barely took the time to explain the vehicle’s features or answer basic questions. I felt rushed and dismissed, as if my presence was an inconvenience rather than a potential sale. Then, Greg Winters introduced himself as a sales manager—he is not. He is listed on their web-site as a sales associate What followed was a textbook example of high-pressure, manipulative dealership tactics. Over the course of six or seven rounds of “Let me go ask my manager,” Greg continually changed the deal. The interest rate mysteriously increased from 3.9% to 3.99%, and the price of the car was never the advertised price. Each time he came back, the supposed “best offer” got a little closer to what had been advertised—$2,000 off, then $1,800, then $1,600—like a slow-motion negotiation designed to wear me down. I also qualified for a $500 college graduate discount, yet every time Greg went to “ask his manager,” he came back claiming that “the discount was already built into the deal.” Translation: they were trying to keep the rebate for themselves. Later, a third person, Ron Martin, came over and introduced himself as a sales manager—again, he is not. He is listed as a sales associate on the website also. He used the exact same tactics Greg had, repeating the same lines as if they were rehearsed. They were also clearly irritated that I wasn’t trading in my current car—likely because they couldn’t lowball me on a trade and pad their profit. “The advertised price isn’t good because you don’t have a trade-in”. They kept talking about a disclaimer. I looked at the fine print: Their website disclaimer says: “Savings may include all applicable discounts and incentives.” That ambiguous statement gives an unscrupulous dealership carte blanche to twist terms and pad their profits. After repeatedly explaining that I simply wanted the advertised price and one of the national financing specials, I finally became so frustrated that I walked out. About 30 minutes later, Greg called offering the same deal I had just refused. Ten minutes after that, Ron called with the exact same offer. I declined again. Then Greg called back a second time—and at last they agreed to honor their own advertised price and national special financing offer. I decided to move forward and even changed my plan to go with the 0% for 60 months offer. When I returned with my down-payment check, Greg suddenly claimed that his sales manager (I thought he was the sales manager?) “Had to call in a favor” to get the 3.9% financing that you agreed to”, implying that the 0% offer wasn’t available. At that point, the lies were obvious—his pants were on fire. Ultimately, they refused to honor the agreed deal. But for some ambiguous disclaimer I would be saying this was a bait-and-switch tactic, but clearly there were false titles/claims, and deceptive sales practices. I’ve bought several vehicles over the years, and I’ve never encountered a team so intent on misleading customers. These people are the very reason why so many HATE buying cars. Save yourself the time, stress, and frustration—take your business elsewhere.

An important part for my LEAF has been unavailable for over a year. But Connor explained everything I needed and got the job done quickly.

Great service had issue with my 2022 Frontier the service manager Clint was of great help pointed out problem right away from an accident I had previously so went back to body shop and while I was at the dealer got a oil change and tire rotation in and out at a great price