Balise Nissan of West Springfield in West Springfield including address, phone, dealer reviews, directions, a map, inventory and more

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500 Riverdale St
West Springfield, MA 01089

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Balise Nissan of West Springfield

Overall Rating:

4.2 (out of 5)

80% recommend this dealer

100 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Always a pleasure to do business here thanks to GM Pete

Reviewed by John UrbanMarch 22, 2022

Always a pleasure to do business here thanks to GM Pete Homan , Richard Brotha finance, Adam and Gabby in service and sales Brandon. All are an asset to Nissan Balise. Rom the time I walked to the time I left I was treated like family. This is my 4th purchase here and will always be a Balise customer.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

2021 Nissan sentra sv junk cars

Reviewed by Rafael from SpringfieldNovember 26, 2021

Just move from Florida I took my 2021 junk Nissan sentra it's been In a shop for more the 8th time so my experience with this dealership ship I came to Massachusetts on 11/1 brought my junk from Florida on the 6th on the 8 took it to this Dealership I been there 3 times today 11/26 no call no answer I would never buy a Nissan again I would never recommend anyone to go to this dealership.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 2

Buying Process 2

Quality of Repair 1

Maximum rating = 5

1.5 (out of 5)

Talked to the sales person Wendy several times as I was...

Reviewed by MarkMay 03, 2021

Talked to the sales person Wendy several times as I was located out of state. Made an appointment to drive there and see the vehicle. Did a test drive. Made a deal for the vehicle at their asking price. Put a $500 deposit down, Was told as soon as the title came in in their name they would make the bill of sale up as they can't legally sell it until they have the title in their name and it would be about 2 weeks. No problem. A week later they told me they were sending my deposit back and I was given the lame BS that they couldn't sell it into NY because they couldn't register it in NY with Covid. I told them I will register it and the guy put me on hold and never came back. Sat on hold for over 20 minutes. Than tried to call back and the guy ignored the call and voicemails to return my call so I tried Wendy and she did the same thing, even when the person that answered the phone said hang on she is right here. No additional explanation, just got ghosted. I had a friend call and inquire about it the next day and they were told it was sold so I can only assume one of the employees or friend of one wanted it instead. Just wanted them to be honest & not lie about things.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Balise Nissan of West Springfield

We pride ourselves on delivering unparalleled customer service with an emphasis on putting the customer's needs first. We offer a great selection of new Nissan models as well as pre-owned vehicles and Certified Pre-Owned Nissan models so you've got a lot of options for finding that perfect Nissan car truck or SUV.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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