500 Riverdale St
West Springfield, MA 01089

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Sales: 413-746-2266

Used Cars: 413-746-2266

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Balise Nissan of West Springfield

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I purchased a used 2017 Nissan Sentra and had a horrible

Reviewed by BOctober 08, 2023

I purchased a used 2017 Nissan Sentra and had a horrible experience. I worked the deal out over the phone over the course of 3 days. I'm familiar with the Sentra's so I decided I didn't want too test drive it. My fault for not checking the car ahead of time. Because there was issues with vehicle. I arrived to do the financing and my salesperson Ricardo Rodriguez had asked me if i could come in early and i was told everything would be ready. I was unable to arrive early so i arrived a few minutes before my scheduled time and had to wait past my scheduled time. Nothing was ready. Finance manager did a great job with me but than it went downhill after that. The car was dirty and I was told it was washed but it had dirt, mud and black grease on it. The bird poop was understandable but don't tell me the car was washed if it wasn't. The vehicle wasn't gased up. So Ricardo drove me and my kids over to Honda to get gas. He doesn't fill it up and when I asked him a few minutes after i left he said the tank was full and when i come back to get some repairs done he would fill it up. He never did that and i have his assurance that he would in a text message. He offered to do this. I can afford my own gas but don't tell a customer you're going to do something and not do it. And when I filled up my tank later in week I saw that Ricardo lied to me and never filled it all the way like he said he did. there was a difference of 80 miles. I just don't appreciate being lied too. While we were getting gas i noticed a noticeable chip in windshield. Ricardo suggested that it gets filled or I claim it on my insurance. Not sure why I would claim it on my insurance when they clearly sold me a car with a chip in the windshield. There was body damage to trunk and bumper that never was fixed after service looked at it. The day i brought it to service i was given a loaner vehicle for the day. i was told i would be called when it was ready. Nobody called me to tell me my car was ready. from 2pm til 4:40 pm i tried to speak to someone in service and i left messages and nobody called me back. I asked to speak to service manager and was never transferred to him. i finally called sales and even though i was told i would speak to a manager i was transferred to Ricardo. Ricardo told me my vehicle was ready but again nobody called me to tell me this. I work til 5 and couldn't be there until after 5 so i had to wait til the next morning to pick my vehicle up. if someone could have just called me than i could have made other arrangements to get the vehicle. Peter and Richard the finance manager were good to deal with. Not happy with service and not happy with Ricardo. Ricardo talks a good game but also lies to the customer. I would never recommend this dealership to anyone. I felt good about purchasing the vehicle and Ricardo ruined the whole process for me. A customer shouldn't leave the same day he picks up the vehicle pissed off and annoyed. I wish I didn't even purchase this vehicle. I will never go to Balise again. I wouldn't even give a one star rating but the system makes you leave at least one star.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Always a pleasure to do business here thanks to GM Pete

Reviewed by John UrbanMarch 22, 2022

Always a pleasure to do business here thanks to GM Pete Homan , Richard Brotha finance, Adam and Gabby in service and sales Brandon. All are an asset to Nissan Balise. Rom the time I walked to the time I left I was treated like family. This is my 4th purchase here and will always be a Balise customer.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

2021 Nissan sentra sv junk cars

Reviewed by Rafael from SpringfieldNovember 26, 2021

Just move from Florida I took my 2021 junk Nissan sentra it's been In a shop for more the 8th time so my experience with this dealership ship I came to Massachusetts on 11/1 brought my junk from Florida on the 6th on the 8 took it to this Dealership I been there 3 times today 11/26 no call no answer I would never buy a Nissan again I would never recommend anyone to go to this dealership.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 2

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Balise Nissan of West Springfield

We pride ourselves on delivering unparalleled customer service with an emphasis on putting the customer's needs first. We offer a great selection of new Nissan models as well as pre-owned vehicles and Certified Pre-Owned Nissan models so you've got a lot of options for finding that perfect Nissan car truck or SUV.

Ready to buy? Get a price quote before visiting the dealership.

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